Job Information
Ryder System Customer Engagement Manager in West Sacramento, California
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Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at
this location(s).
Essential Functions
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Sales skills, Required
Account Management skills, Required
Negotiation skills, Required
Contractual leasing, Required
Pricing, Required
Qualifications
Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
2 years or more experience providing service to customers., Required
2 years or more experience selling to customers., Required
Travel
Yes, Greater than 60%
Essential Functions
Develop pre-sales strategy for the target accounts. Develop a sales activity pipeline sufficient to meet and exceed required quota revenues. Respond pro-actively to leads furnished. Represent full spectrum of Ryder services. Work with ARs and CDMs to transition accounts and increase sales opportunities as required. Work with National Sales to develop and/or assist in generating sales opportunities within assigned territory. Ensure that new customer orientation is completed. Work with DSDs to develop DCC opportunities.
Identify prospect needs/requirements and value components through quality needs assessment and value-based proposal preparation. Develop account selling strategies on a continual basis to improve effectiveness. Familiarize GMs & CDMs with sales in progress and their potential impact on their areas of responsibility. Contribute to an effective transition of accounts sold. Administrative functions necessary to support account.
Report sales activity to management. Sales protocol and SOM compliance activities. Create supportive working relationships with CBUs. Leverage all resources to expand new opportunities, i.e., MDS, Safety, Finance, etc. Develop account profile information on all prospect solicitations.
Training and improvement of sales skills, industry knowledge and personal growth needs
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Possesses a high degree of initiative
Must be self-motivated
Ability to work independently and as a member of a team
Possesses flexibility to work in a fast paced, dynamic environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Good understanding of Ryder's product offerings
Represent the full spectrum of Ryder's services to new and potential customers advanced required
Ability to interpret financial data advanced required
Qualifications
Bachelor's degree required in Business and/or Finance and Accounting or equivalent field.
Five (5) years or more demonstrated consecutive sales excellence (quota achievement) in prior sales responsibilities required.
Good understanding of Ryder's product offerings. Represent the full spectrum of Ryder's services to new and potential customers advanced required.
Ability to interpret financial data advanced required
DOT Regulated: No
Ryder's been named: “ Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2022/Ryder-Named-One-of-the-Top-Companies-for-Women-to-Work-For-in-Transportation-in-2022/default.aspx) ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2020/Fortune-Magazine-Names-Ryder-among-Worlds-Most-Admired-Companies-for-Eighth-Year-in-a-Row/default.aspx) ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.
We have the largest EV footprint in the U.S. In addition to that , Verizon has recognized us with their Supplier Environmental Excellence Award (http://www.businesswire.com/news/home/20220712005382/en/Ryder-Receives-Verizon%E2%80%99s-Supplier-Environmental-Excellence-Award) .
#LI-LT #INDexempt #FB
Job Category: Outside Sales
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
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