Ryder System Warehouse Manager in Waterloo, Iowa
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The Customer Logistics Manager will oversee the day-to-day operations at the Logistics Service Center (LSC) for a specific department. High customer contact and involvement are required for this position. Supervise Team Leader(s) and warehouse staff. This position will report to the Logistics Manager.
Provide a strong management presence in the warehouse, actively resolving issues, assisting employees, and leading process improvements.
Process customer orders productively and accurately,
Meet or exceed customer service level expectations within budgeted guidelines.
Attend and present at customer meetings, representing Ryder in a professional manner.
Conduct warehouse quality/accident/injury investigations and establish root cause/corrective action.
Serve as the primary contact for customer service issues related to assigned operational areas.
Review process breakdowns/deficiencies using root cause analysis and establish/implement corrective action.
Conduct hourly reviews and coaching of assigned warehouse employees.
Ensure that all required operational reports are completed in a timely manner.
Provide management coverage as required in other areas of the operation.
Ensure employees are safe and properly trained in departmental / warehouse processes.
Skills and Abilities:
Customer service oriented with continuous process improvement management approach.
Strong skills in MS Office applications, including Word and Excel, and experience using SAP functionality.
Good communication and analytical skills.
Reliable and proactive problem-solver and decision-maker.
Supervisory / management experience in the warehousing and or logistics industry.
Excellent verbal, written and customer interface skills.
Bachelor’s degree preferred, but not required.
Strong proficiency in MS Office applications and SAP.
Prefer 3-5 years supervisory experience in logistics, transportation, warehouse industry or related field.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.