Job Information
Ryder System Customer Service Representative in Washington, District Of Columbia
Current Employees:
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Summary
Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.
Essential Functions
Interact with clients and Customer Success Manager in resolving problems or issues.
Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
Cohesively work with internal SME(s) to resolve problems and/or support projects.
Prepare various reports as required or any support document needed.
Support and develop improvement initiatives in support of the Customer Success Manager.
Responsible for preparation in support of client quarterly and monthly account reviews.
Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
Monitor quality.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Strong planning and organizational skills
Possesses a high degree of initiative
Demonstrates analytical skills
Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
Excellent interpretation of complex statistical data
Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
Demonstrates customer service skills
Develops and delivers effective presentations (preferred)
Excellent interpersonal skills
Detail oriented and customer focus
Possesses a high degree of initiative
Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required
Qualifications
Two (2) years or more of industry related experience required
Two (2) years or more Experience in fulfillment and logistics required
Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required
Travel: None
DOT Regulated: None
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
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