Ryder Veterans Jobs

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Ryder System Customer Enablement Manager - REMOTE in Washington, District Of Columbia

Current Employees:

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The Manager of Customer Enablement will be responsible for supporting the launch of our tech platforms to our customers, and specifically working with our customers to make sure users are appropriately trained, utilizing the platform as intended, and ultimately satisfied with their experience. Responsible for assuming ownership of the customer once the platform has been delivered to the customer (i.e. initial training)

Essential Functions

  • Develops strategy to ensure maximum usage of platform (i.e. engagement) as well as overall satisfaction with platform

  • Develops training strategy and is responsible for training of all users within the platform including initial onboarding as well as continuous training

  • Works to understand the customers operation and identify the personas within the organization that will benefit from the use of our tech platforms

  • Develops training materials and is responsible for keeping those materials up to date and evolving them to be best in class

  • Reporting on engagement of users, and utilizing data to improve overall satisfaction and usage of the platform

  • Work as a liaison to understand gaps with the platform and report back to product team

Additional Responsibilities

  • Perform other duties as assigned

Skills and Abilities

  • Ability to train

  • Customer service oriented

  • Worked on technology platform (preferred)


  • Bachelor's degree required in Marketing, Operations, Customer Service, Business Management

  • Five (5) years or more experience with customer service, customer success, marketing and / or operations required

  • Three (3) years or more Transportation industry preferred

Travel: 10-20%

Job Category: Product Management

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)