Ryder System Vendor Billing and Relationship Representative in WARWICK, Rhode Island

Position Description

The role of the Vendor Billing and Relationship Representative is to provide leadership and development that ensures standardization and optimization of vendor relationships related to contract compliance, service level standards and outsourced service processes. Ensure internal and external customer and Ryder satisfaction across US and Canada.

Similar job scope:

  • Expediter

  • MRO Purchasing Agent

  • Supplier Manager

  • Production Buyer



  • Bachelors degree or equivalent experience in fleet maintenance

  • Five (5) years or more of sourcing and vendor management experience


  • Strong leadership, communication skills and negotiation skills

  • Strong interpersonal skills with ability to influence and persuade others (internal and external)

  • Receptive to change (Change Agent)

  • Must possess strong organizational and delegation skills

  • Knowledge of sales process

  • Working knowledge of maintenance accounting and P&L

  • Strong analytical skills

  • Proficient in all Microsoft office applications

  • Experience with maintenance and financial software/systems


Primary functions of the position are:

  • Support, communicate and implement all corporate initiatives that apply to approximately 5,000 outside vendors per area for Ryder

  • Ensure support and participation of team members which include field maintenance and direct reports as Maintenance representatives in all aspects of the corporate outside service negotiation processes

  • Support, communicate and ensures compliance with all corporate mandated policies, procedures and processes that apply to outside repair vendors

  • Measure, track and perform data analysis to ensure process of financial and customer satisfaction objectives are met

  • Accountable for key outside service measurements and results across US and Canada

  • Accountable for all vendor costs and controls across US and Canada

  • Supports Ryder locations in all aspects of Ryder maintenance and vendor management as subject matter expert

  • Provides leadership, support, guidance and direction for Sales Personnel

  • Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met

  • This role is liaison for Ryder in maintaining on-going customer relationship, problem resolution and in the sales process

  • Support, visit and build relationship with time critical national account customer key contacts

  • Support, communicate and coach compliance of all Ryder locations with the corporately mandated policies of Quality Customer Care Process (11.10 in Ryder Maintenance Manual)

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-56933

Category Maintenance Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 0433