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Ryder System INTERN - Technology Change Enablement (REMOTE) in Tallahassee, Florida

Current Employees:

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Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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JOB SUMMARY

Jump start your IT career with Ryder System, Inc.! Ryder’s Information Technology organization is strategically focused on growing the supply chain and transportation businesses through new technology-driven solutions that focus on optimizing transportation and supply chain networks.

The Technology Change Enablement Intern will be responsible for the MYRYDER (ServiceNow) Technology Quick Reference Guide, Knowledge Article, and Micro-Learning Templates, with particular focus on Workday Quick Reference Guide (QRG) Update project. They will review the QRG’s currently in MYRYDER (a ServiceNow platform) to ensure maximum usage and searchability are enacted to provide greater knowledge access to the IT organization and key internal business partners. Great opportunity to learn about the behind-the-scenes of employee portals, understand the scope and effort of sustainment of large implementations, focus on User Experience (UX) in dispersed work forces, get exposure to Workday and Service Now, opportunity to see how Technology partners across multiple departments.

RESPONSIBILITIES

  • Update existing QRG’s and knowledge articles to ensure maximum searchability

  • Create reports from most to least used within the platform

  • Work with key leadership and subject matter experts to determine QRG and Knowledge Article relevancy for tagging and/or archiving

  • Work with key leadership and subject matter experts to identify new QRG’s/retire defunct QRG’s

  • Ensure QRG’s are available on correct landing pages, draft corresponding Knowledge Article blurb and tag to ensure maximum searchability

  • Identify which QRG’s would be better expressed as a micro-learning video demos.

  • Build Quick Reference Guide and Knowledge Article Templates for Technology use.

ADDITIONAL RESPONSIBILITIES

  • Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

H.S. diploma/GED - High School Diploma or equivalent required.

Actively pursuing Bachelor’s or Master’s degree in:

  • Communications, Marketing, Languages, or Liberal Arts, with a demonstrated interest in Technology

  • Computer Science, Information Systems or Computer Engineering, with a demonstrated interest in UX

  • Additional technical majors or business major with technical concentration may be applicable

EXPERIENCE

  • 0 to One (1) year ServiceNow platform or related cloud-based software

SKILLS AND ABILITIES

  • High attention to detail

  • Research oriented

  • Focused on UX (User Experience)

  • Open learning mindset

  • Strong Word, Excel and PowerPoints skills

  • Willing to proactively set up meetings

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as member of a team

KNOWLEDGE

  • General knowledge of the operations of a business - required

This internship will pay:

$18/hr. for students currently enrolled in a bachelor's degree

$20/hr. for students enrolled in a Master’s degree

Job Category: Intern

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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