Ryder System Traffic Desk Customer Service Representative in Streetsboro, Ohio
Under supervision from a supervisor or manager , the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.
Training hours may differ.
High school diploma or equivalent
Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
Has the ability to make quick, reliable decisions that represent both the customer and Ryder
Has strong written, organizational, and verbal communication skills
Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
Knowledge of WMS systems preferred
Experience operating forklift equipment preferred
Equipment certification may be required
Performs adminstrative tasks for area or shift
Maintains filing systems and documents per Standard Operating Procedure (SOP)
Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
Processes returns in Warehouse Management System (WMS) and maintains paperwork
Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
Using the location's WMS system, updates area or shift metrics as needed
Additional duties as assigned, overtime as needed
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Category Logistics/Distribution/Transportation Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 8592