Job Information
Ryder System Business Systems Administrator IV - ServiceNow - REMOTE in St Thomas, Virgin Islands
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Summary
Responsible for maintenance, configuration, and troubleshooting business system/software – often the result of technology or customer needs, end-user work requests, help desk tickets, process changes, and regular system upkeep. Participates and contributes to process improvement initiatives by proposing and/or undertaking system configuration changes that support the overall improvement initiative. Helps end users understand system processes and usage rules, as well as, enforcing those processes and rules. Supports the team in communicating maintenance windows and outages to impacted end users. Establishes and documents system support procedures, including level-1 help desk procedures. Adheres to established SLAs when responding to help desk tickets and identifies the root cause of system problems. Proficient in the understanding of the systems' back-end processes and underlying data, such that they can provide insight during improvement initiatives, as well as effective troubleshooting when problems arise.
Essential Functions
Configures the system to support the business/customer needs, user requests, process changes, and improvement initiatives
Develop and administer onboarding training, recurring refresher training
Perform in-depth analysis in current state setup, workflows and capabilities with the goal of enhancing the usage and capability
Manages end user requests (e.g. system access requests, reports, research requests, job scheduling, etc.) and provides data analysis and queries to support IT and other business initiatives
Provides guidance and enforces system processes and usage rules
Performs regular system maintenance by supporting timely upgrades, communications, process updates.
Communicates system changes, maintenance windows, and outages to impacted end users
Supports large project initiatives in the role of the system’s Subject Matter Expert.
Proposes solutions related to the supported system, as well as, identifies risks related to proposed system changes.
Additional Responsibilities
May be asked to support one or multiple projects or project functions, as bandwidth allows
Engages in online, classroom, and/or self-training to continue developing system expertise
Performs other duties as assigned.
Skills and Abilities
Ability to analyze and solve problems
Ability to read and/or listen and understand information and ideas communicated
Develops and delivers effective presentations. Present information and ideas to others clearly and understandably
Ability to effectively facilitate meetings, work sessions, and training
Aptitude to learn a new business and systems
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Collaborate and coordinate activities with stakeholders and infrastructure teams on upgrades, installations, and integrations
Prepare and deliver written and verbal reports and general communications to audiences of varying levels of seniority and technical ability
Strong analytical skills; able to assess and solve issues in a high-pressure environment
Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required
System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required
Ryder business knowledge / practices / processes beginner preferred
FOR TEAMS ADMIN ROLE:Microsoft Teams audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging expert required
FOR TEAMS ADMIN ROLE:OneDrive and SharePointMicrosoft Teams deployments and configuration best practices intermediate required
Qualifications
Bachelor's degree required Computer Science, Computer Information Systems, Informatics or Engineering, other majors to be considered on an individual basis, or additional two (2) years of required system administration experience
Five (5) years or more applicable system administration experience required
Three (3) years or more Experience in process improvement – whether in a business or technical environment required
Seven (7) years or more Experience working in an IT environment and having been exposed to various IT-related responsibilities and terminology required
Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required
System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required
Ryder business knowledge / practices / processes beginner preferred
FOR TEAMS ADMIN ROLE:Microsoft Teams audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging expert required
FOR TEAMS ADMIN ROLE:OneDrive and SharePointMicrosoft Teams deployments and configuration best practices intermediate required
Other System administrator certification(s) from commercially recognized product(s)
Travel: None
DOT Regulated: None
Applicants from California, Colorado, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from 70K – 105K
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: Systems Administration
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_
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