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Ryder System General Manager - E*Commerce in Shoemakersville, Pennsylvania

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General Manager

Ryder is building a world-class ecommerce fulfillment network that enables brands/retailers to position their inventory in major markets to reach the end consumer quicker and more cost-effectively. We strive to exceed our customers’ expectations daily by putting our people, technology, systems and supply chain to work for them behind the scenes.

As a Fulfillment Center General Manager, you will provide strategic direction for all warehousing activities associated with shipping, receiving, warehousing and inventory management in our 600K square foot highly automated multi-client eComm fulfillment center. You will set objectives, goals, strategies and measures, will plan for continuous improvement and create new and innovative strategies necessary to consistently meet our customer's expectations. You will develop and effectively cultivate talent to ensure we are well equipped to handle varying changes in demand. Other responsibilities include leading the development of a high performance work environment and budget activities, including full P &L responsibility and serving as a liaison to business units, functional areas and internal and external business partners.

This is a great opportunity for a strong leader with an entrepreneurial spirit, as you will join us as we rapidly grow our eCommerce Fulfillment Product by onboarding game-changing customers, all within the safety and stability of working for an 80+ year old Fortune 500 leader in Supply Chain Solutions! We are building a team that has a continuous desire to exceed expectations!

This will position you for higher-level leadership roles within Ryder. This growth comes with hard work, attention to safety and detail and a desire to grow with a world class Supply Chain organization. If you are seeking a challenging career opportunity, where your work makes a difference - apply today!

Ryder offers a fast paced, rewarding work environment for our employees, as well as Fortune 500 employment benefits.

The GM is is typically responsible for multiple locations for one large customer or multiple customer accounts. It includes the management and improvement of services provided to the customer(s), as well as the development and implementation of customer performance measurements.

  • May assist with business development initiatives and new locations startups. This position is responsible for leading, guiding, training and directing Logistics Managers (LM) and Senior Logistics Managers (SLM)).

Essential Functions

  • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.

  • Manage one or more customer account(s) to meet established metrics and performance expectations. Manage the customer relationship and identify potential opportunities for business growth.

  • Ensure financial objectives are met and grow revenue for assigned account(s).

  • Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment at assigned account(s).

  • Hire, train, supervise, and coach/mentor direct reports and management team.

  • Maintain a proactive safety program within the account(s) consistent with company policy in order to provide a safe and secure work environment.

Skills and Abilities

  • Excellent oral and written communications skills with demonstrated leadership capabilities

  • Strong organization, analytical and computer skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to create and develop an inclusive and engaged work environment across the enterprise

  • Effectively guide profit and loss actions using current data sets

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices


  • Bachelor's degree required in business, logistics, supply chain or a minimum of 8 years of relevant work experience

  • Eight (8) years or more in supply chain, logistics, warehouse or industry related field required

  • Five (5) years or more supervisory experience required

  • Demonstrated experience developing and implementing complete logistics solutions and project management skills required

  • Three (3) years or more customer interaction required

  • Prior experience in leading teams in a LEAN work environment is preferred

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)