Ryder System Customer Service Coordinator in Schenectady, New York
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The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.
Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room Administrative
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Accounts Payable
Create repair orders for technicians
Performs other duties as assigned.
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment
Skills and Abilities
- Strong computer skills to include spreadsheet and word processing software packages required
Two (2) years or more customer service with issues resolution experience required required
DOT Regulated: No
Job Category: Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.