Job Information
Ryder System National Collection Analyst - REMOTE in Santa Fe, New Mexico
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Summary
The National Customer Collection Specialist (NCCS) will work directly with Customers as an advocate to effectively manage the Ryder receivable base through partnering with the Customer key decision makers, their payables process (corporate and division locations), and by providing service and support to billing issues. The NCCS will interact with National Sales, National Rental, Operations Management and Sr. Finance Management for collection of accounts receivable, Customer support in dispute resolution and oversight in risk of loss.
Essential Functions
Act as the single receivables advocate contact for the National Customer Collection (Lease, Rental, & On Demand Maintenance) portfolio responsible for managing tactical accounts receivable (A/R) issues, supporting the National Account Manager (NAM), National Rental Manager (NRM), Director of Operations (DOO) and Sr Finance Management, allowing them to manage the strategic customer issues for the accounts.
Responsible for service and support for resolving deductions and disputes on billed invoice open amounts based on partial payment, analysis or Customer feedback, and the resolution, or facilitation of resolution, of the invoice amount(s) as it relates to Lease, Rental and On Demand Maintenance disputed rates, days, miles, subs, accidents, fees, insurance, license, tax and/or maintenance (Ryder or Customer unit) including purchase orders, Repair orders, fee mark-up or other customer requirements or special instructions, etc.; for all the accounts within the portfolio of business, by means of customer payment, invoice credit or combination of; and as necessary, identify root cause and close loop resolution on recurrence deductions and disputes in upstream people and process.
Provide regular updates and overview summaries on open A/R to Customers to ensure aged receivables, disputes and deduction are managed within financial targets. Provide regular touch points with the customer to ensure satisfaction with open receivables.
Provide Ryder’s Finance organization Senior Leadership, NAM, NRM and DOO with forecasting on receivables including bad debt expense, risk of loss or other major dispute adversely impacting financial metrics or service levels, through information gathered by collections and receivable management, in order to help manage negative impact to the organization.
Participate in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Credit Billing/Invoicing, or Customer Service.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Ability to develop an understanding and familiarity of the customer’s processes, build rapport, and provide customer service skills in order to optimize receivables and provide timely support and resolution of issues
Other Solid experience in communicating (verbal and written) with commercial customers in various levels of internal and external management, in collecting account receivables (A/R) and resolving disputes
Other Ability to work independently and effectively handle multiple tasks with limited supervision
Other Strong time management skills and ability to assess and prioritize multiple requests while being held accountable for financial results
Other Ability to work in a fast paced business environment while maintaining a high degree of integrity and professionalism with the customer base
Ability to understand accounting concepts as they apply to forecasting, reconciliations and overall portfolio management
Other Ability to develop and maintain rapport with senior management and customers (Corporate and Division locations) within National Customer base, including C-level
Other Ability to identify, recommend, and develop billing/invoicing/ operating/collections processes to efficiently interact with customer processes to shorten the order-to-cash cycle
Other Strong people, peer relationships and persuasiveness skills
Other Strong oral, written communications and active listening skills
Other Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Other Ability to work independently and as a member of a team
Other Flexibility to operate and self-driven to excel in a fast-paced environment
Other Capable of multi-tasking, highly organized, with excellent time management skills
Other Detail oriented with excellent follow-up practices
Skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles and page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars and menus, protecting a worksheet, filtering options, and chart formatting options, functions and pivot tables intermediate required
Working knowledge of Ryder’s communications Platforms (CARMS, FIS, RIDE, and MS Office) and internet browser tools advanced required
Proven problem solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced required
Qualifications
Associate's degree required or 5 years related experience
Two (2) years or more Equivalent financial service experience (collections, credit, customer service, billing or related field preferred
Skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles and page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars and menus, protecting a worksheet, filtering options, and chart formatting options, functions and pivot tables intermediate required
Working knowledge of Ryder’s communications Platforms (CARMS, FIS, RIDE, and MS Office) and internet browser tools advanced required
Proven problem solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced required
Travel: 1-10%
Applicants from Colorado, New York. New Jersey, Connecticut and Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $50K - $65K annaully
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: Credit & Collections
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_
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