Ryder System Quality Auditor - Ryder Assist Now in Roswell, Georgia
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want a rewarding career with one of the largest transportation companies in the country?
If you answered “Yes” to these questions, you’ve got to check out Ryder!
For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
The Quality Auditor is responsible for performing and accessing quality phone and/or case audits to identify potential process inefficiencies and operational inefficiencies, while gauging the quality of work performed by all departmental agents. Specific responsibilities for this role include performing daily case and/or call audits while accessing performance issues with management, tracking the audits, scoring the performance of the team members, and writing audit reports on a daily basis.
Candidates must possess excellent interpersonal skills, both written and oral, are required to effectively communicate audit observations, and are expected to exhibit the ability to translate and effectively communicate operational trend issues to their department leaders. The Quality Auditor must be able to balance multiple projects and effectively manage their time to meet deadlines and commitments to our department. This position requires strong analytical and technical skills, as well as careful attention to detail and commitment to a high quality of work.
1st shift position
For additional information call Jeanette Johnson at 770-968-8920 x15
High school diploma or GED equivalent
Bachelor's degree in management information sciences, computer science, accounting or related field preferred
Two (2) years or more of experience in audit preferred
Demonstrated analytical skills
Demonstrated high commitment to quality
Strong verbal and written communication skills
Flexibility to work in a fast paced, dynamic environment
Excellent organizational skills
Ability to simultaneously handle multiple priorities
Accounting or professional services firm experience (intermediate level) a plus
Experience with MMC/RCRC application, Openscape, Verint, SMO, MS Office Suite (intermediate level) preferred
Auditing experience or technical expertise in the following areas preferred: SAP, Mainframe, Hyperion, AS400, SQL, Oracle, and Unix (intermediate level) preferred
Experience with reviews of significant IT projects and familiarity with development and project management best practices (intermediate level) preferred
Plan and perform case and/or call audits using Ryder’s key applications, databases, and systems; draft audit reports and communicate results to management
Identify and evaluate business and technology issues that hinder team efficiency while working with management to improve the case management process
Work independently, and as part of a team, to achieve project objectives while performing quality assessments, as well as working with a group to better the transaction experience
Work with the departmental leadership team assessing modifications of business procedures to ensure customer satisfaction is being upheld while mitigating risk
Identify process improvements for key business areasPerforms other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2019-71112
Category Admin Support, Clerical & Service Coordinators
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 8083