Ryder System Driver Supervisor - 3rd Shift - Rochester NY in Rochester, New York
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The Driver Supervisor internally titled, Logistics Supervisor main responsibility will be to share supervisory responsibility of approximately 46 drivers with 5 other Driver Supervisors and to ensure customer transport needs are met.
Manages and directs work of drivers to maximize productivity and provide safe, on time delivery to our valued customer base while balancing the driver's performance.
Have the managerial courage to make intelligent daily operational decisions effecting the business.
Responsible for managing customer delivery commitments which includes managing driver time off requests for vacations, personal time off, equipment maintenance issues and traffic delays.
Manage and encourage driver optimum performance and satisfaction by proactively monitoring driver wait time at shippers and consignees, dwell time between loads, address driver complaints/grievances and take action on behalf of the driver as needed, including determining when additional pay is appropriate, approved and in process.
Insure prompt payroll processing for drivers with proactive steps and communication with payroll department as needed.
Insure prompt billing and accurate billing for all trips as needed.
Compute daily checklist to ensure compliance with company goals (KPIs) and verification of all fundamental accomplished
Manager driver files.
Manage drivers are meeting DOT regulations and compliance.
Building rapport, coach, and effectively motivate drivers based on their performance.
Other duties may be assigned
Occasional weekends will be required based on operation and or client needs.
Monday through Friday
Most likely 8:00pm to 5:00am EST
Additional days and hours may be needed to support operations.
Customer service satisfaction and expectation management
Staffing performance management and development of exempt and non-exempt employees
Manage day-to-day planning and scheduling
Health and Safety Management
State/Local/Federal regulations compliance
College degree/Technical Certification required in Business, Logistics, Transportation or a related field. Combination of other education and experiences will be considered
Three (3) years or more supervisory position experience in a warehouse environment or in Transportation required
Three (3) years or more experience in monitoring, evaluating and rewarding employee performance required
Three (3) years or more experience in performance management taking into account progressive discipline required
Three (3) years or more experience preparing and conducting meetings (H&S and Employee committee) required
Three (3) years or more experience investigating and reporting workplace accidents and incidents required
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.