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Ryder System Customs Compliance Regulations Specialist - $3000 Signing Bonus in Pointe-Claire, Quebec

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Our team is growing again to meet customer demand! Seeking applicants for immediate openings. Ryder System, Inc. is built on experienced staff with a clear understanding of what is expected, the precautions needed, and the absolute care required when handling shipments. This position requires demonstrated knowledge of the international shipping industry and customs processes as well as exceptional customer service to high-profile clients. You will be required to be proactive and coordinate with international parties, operations departments, and clients to ensure successful project completion. You must be proactive with clients and operations to ensure seamless project management, and immediately communicate any changes that may arise to stakeholders.

The key responsibilities of this position include:

  • Prepare shipping documentation, and work closely with International customs brokerage, warehouse and road transport departments.

  • Build and maintain excellent, direct working relationship with the client and carriers.

  • Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).

  • Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels.

  • Work directly with clients/carriers to obtain missing documentation, information and/or instructions.

  • Works directly with Customs and PGA's (Partner Government Agency) as necessary.

  • Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision-making, participating in meetings and handling special projects.

  • Perform other related duties as assigned by management. Adhere to established policies and procedures.

  • Schedule & coordinate shipment bookings with clients with a focus on international moves.

  • Work with and provide support to senior fine arts staff & management.

  • Handle all emails and calls with authority and professionalism.

  • Work in a fast-paced environment, keeping acute attention to detail.


  • 3+ years of experience with a strong understanding of the International freight forwarding business – air, ocean, and over the road experience required.

  • CIFFA certification is an asset but not required

  • Comprehensive understanding of operational procedures regarding International and domestic air transport, ocean transport, and international import/export process.

  • Knowledge of permits, international import/export restrictions as related to client projects.

  • Excellent computer skills (Microsoft Office suite, database experience, etc.)

  • Able to take charge, make decisions and positively manage change as and when needed.

  • Understanding best practices for the handling and transporting needs, with a focus on the customer demand.

  • Ability to work both independently and collaboratively

  • Strong administrative and organizational capabilities; attention to detail is an ABSOLUTE MUST.

  • Excellent understanding of customer needs – particularly within the international freight forwarding industry.

  • Outstanding communication, interpersonal and negotiation skills.

  • Excellent analytical and problem-solving skills

Job Category: Logistics

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 905-302-3924.

Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 905-302-3924.

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