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Ryder System Customer Service Representative in Phoenix, Arizona

Current Employees:

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Summary

Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.

Essential Functions

  • Interact with clients and Customer Success Manager in resolving problems or issues.

  • Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.

  • Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.

  • Cohesively work with internal SME(s) to resolve problems and/or support projects.

  • Prepare various reports as required or any support document needed.

  • Support and develop improvement initiatives in support of the Customer Success Manager.

  • Responsible for preparation in support of client quarterly and monthly account reviews.

  • Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.

  • Monitor quality.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Strong verbal and written communication skills

  • Strong planning and organizational skills

  • Possesses a high degree of initiative

  • Demonstrates analytical skills

  • Demonstrates problem solving skillsDemonstrates initiative and problem solving skills

  • Excellent interpretation of complex statistical data

  • Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters

  • Demonstrates customer service skills

  • Develops and delivers effective presentations (preferred)

  • Excellent interpersonal skills

  • Detail oriented and customer focus

  • Possesses a high degree of initiative

  • Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required

  • Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required

Qualifications

  • Two (2) years or more of industry related experience required

  • Two (2) years or more Experience in fulfillment and logistics required

  • Working knowledge of FBAP, TIS, ROL and TM systems. advanced required

  • Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

Travel: None

DOT Regulated: None

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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