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Ryder System Robotics Process Automation Analyst in Philadelphia, Pennsylvania

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The Process Automation Analyst is dynamic and can have frequent re-prioritization of current projects within the Standard functions: - Automate systematic order processing by developing and implementing Kapow web macro robots to complete out all manual functions - Automate Carrier Contract Maintenance: by developing and implementing Kapow web macro robots to complete out most tariff building steps - Account Analytics: Identify areas of opportunity for Kapow web macro robots to provide analytic reporting - Issue Resolution: Monitor, root cause and resolve issues relating to utilization of Kapow macros - Advanced Analytics which includes but is not limited to: Issue resolution on above technical tools; Investigation of advanced if/then scenarios within the testing environments; Unlocking new functionality within existing database - Full SP&E streamlining. Identify and Implement new Kapow Macros for CC and Entity-Planning to eliminate manual touch of shipments/loads across all customers.

Essential Functions

  • Responsible for automating Optimization sessions and Carrier rate loading within the JDA TM environment

  • Create/Maintain Technical items: Access Tools and Databases; Excel VBA Macros or Complex tools; SharePoint Work flows; Kapow Macro solutions; Similar technical Items

  • Create/Maintain: Macro specific process documents & Metrics; to ensure that the processes can be completed manually when necessary

  • Act as consultant for Internal & External clients on Kapow Macro capabilities and opportunities. Issue resolution within Kapow Macros and working directly with Application Analysts on ideas across accounts

  • Identify opportunities to utilize the Kapow macro and provide analysis as needed or proff of concept in how the automation would function

  • Perform the tasks of an Application Analyst as needed

Additional Responsibilities

  • Occasionally responsible for providing assistance to Application Analysts connected to the standard responsibilities of an Application Analyst

  • Performs other duties as assigned

Skills and Abilities

  • Strong verbal and written communication skills

  • Ability to listen, write, and speak effectively Inform, explain, and give instructions

  • Demonstrate engaging professional presence

  • Possesses strong technical aptitude

  • Specifically related to one or more: Kapow Macros; Microsoft Excel; Microsoft Access; JDA TM; SharePoint; Miles System; iMacos; VBA Macros;

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Detailed oriented with excellent follow-up practices

  • Ability to conceptualize how systems need to be configured and used to solve daily business problems

  • Ability to present information and ideas clearly and understandably to others


  • Bachelor's degree required in Business, Supply Chain Management, Logistics, other related field or equivalent related experience.

  • Three (3) years or more previous experience working with customers or carriers preferred

  • One (1) year or more as an Application Analyst required

DOT Regulated: No

Job Category: Data Science & Analytics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)