Ryder System Transportation Analyst in Novi, Michigan
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The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure that Ryder's solutions are meeting customer requirements. This position will handle repeatable analysis and tasks driving continuous cost and service improvement by recommending and implementing stated improvements. The position will require both customer and carrier interfacing and capable of representing Ryder in customer meetings.
Monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems.
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries.
Interact with clients in resolving problems and coordinating implementations.
Cohesively work with internal SME(s) to resolve problems and/or support implementations.
Process and distribute weekly and monthly customer metrics and develop customer performance reports.
Prepare various reports as required or any support document needed as well as updating SCLM and SCMP.
Initiates continuous process improvement activities and monitors results.
Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives in support of the Account Executive.
Coordinate the activities of TM procurement to achieve best cost/service solution network.
Responsible for preparation in support of client quarterly and monthly account reviews.
Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.
- Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Bilingual, French and English (for Quebec Locations only)
Strong planning and organizational skills
Possesses a high degree of initiative
Demonstrates analytical skills
Demonstrates problem solving skills
Excellent interpretation of complex statistical data
Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
Demonstrates customer service skills
Develops and delivers effective presentations
Excellent interpersonal skills
Detail oriented and customer focus
Possesses a high degree of initiative
College degree/Technical Certification required in Business, Logistics, Transportation. A combination of other education and experiences will be considered.
Bachelor's degree preferred in Business, Logistics, Transportation.
Two (2) years or more of industry related experience required
Two (2) years or more Experience in custom and flow of freight as well as Transportation Management required
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.