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Ryder System Supervisor Shipment Management in Novi, Michigan

Current Employees:

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The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for level operational activities.

Essential Functions

  • Customer Interface and Service: Direct interface with internal and external customers on operational issues and tactical communications

  • Operational Responsibility: Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs

  • Tactical Account Level Operational Support: Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment

  • Continuous Improvement & ISO 9001 Quality Program: Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor

  • Reporting, MOPs and Metrics: Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management

  • Operational Planning: Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Ability to use JDA 2.0 and Carrier Point postings.

  • Ability to use RCT.

  • Knowledge in how PPRs are managed and can troubleshoot problems.

  • Understanding of the P&G routing guide and SA Matrix.

  • Understanding of the P&G expedite process.

  • Participation in daily/weekly DDS/hypercare calls.

  • Knowledge of the Interplant process.

  • Afterhours support if needed.

  • Help lead testing for new program launches. Ability to lead/manage others

  • Demonstrated ability to manage a diverse workforce in a command center environment

  • Effective leadership skills

  • Maintains a high degree of professionalism

  • Ability to represent the company with external constituents

  • Ability to build strong customer relationships

  • Direct customer interface (internal/external) on all customer related issues

  • Demonstrates a high level of accuracy, even under pressure

  • Ability to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment

  • Demonstrates problem solving skills

  • Strong verbal and written communication skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices


  • Bachelor's degree required Degree in related field plus 2 years Logistics experience

  • Two (2) years or more Logistics experience required

Travel: None

DOT Regulated: No




Job Category: Transportation

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)