Ryder System Shipment Management Associate in Novi, Michigan
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As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.
Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
Project Management:Manage a variety of account specific and site wide tactical and strategic projects
The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
Performs other duties as assigned.
Skills and Abilities
Ability to represent the company with external constituents
Represent Ryder Shipment Management Services in a professional manner to internal and external parties
Ability to build strong customer relationships
Demonstrated customer service capabilities
Direct customer interface (internal/external) on all customer related issues
Effective leadership skills
Strong verbal and written communication skills
Ability to work independently and as a member of a team
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
H.S. diploma/GED required
Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
Two (2) years or more direct Transportation or Logistics work experience required
DOT Regulated: No
Job Category: Supply Chain
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.