Ryder System Group Director Maintenance & Engineering in Novi, Michigan
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The Group Director Maintenance & Engineering position will be the lead authority on technical maintenance, reliability engineering, warranty, and maintenance research & development. As such, this role is responsible for driving Uptime & optimal maintenance costs through defined maintenance polices and practices in addition to management of OEM quality. This position will ensure timely and efficient support services are provided to Ryder's field organization and customers.
Drive all Reliability Engineering efforts to facilitate optimal fleet costs and uptime of Ryder’s fleet by focusing on identifying and mitigating all OEM quality issues within the fleet and driving higher yield on all maintenance wear items. Directly supervise the Technical Assistance Center to ensure the team's goals and focus are in alignment with the FMS Field Maintenance Organization. Manages the service and warranty relationships with all OEMs.
Directly manage the New and Used Vehicle Warranty Operations and all associated activities. Lead all efforts to optimally recover warranty, and policy on Ryder’s behalf for new vehicles by benchmarking best practices with the OEMs, identifying and driving end-to-end improvements. Effectively administering Ryder’s used vehicle warranties while driving a positive customer experience.
Responsible for ensuring excellence in service to all customers across all business units through the design and consistent execution of maintenance initiatives, measurement standards, integration of best practices and performance management:1 - Reduce rework and breakdown frequency2 - Reduce overall operational maintenance costs while improving customer satisfaction3 - Implement basic, advanced maintenance and diagnostic practices to improve vehicle uptime4 - Improve technician efficiency and operational effectiveness5 - Improve the safety and reliability of Ryder's vehicles and shop operations.
Responsible for establishing and maintaining all preventive maintenance processes used by the field organization to maintain Ryder's customers' vehicles. Bring visibility to the adherence/compliance with Ryder's maintenance policies and procedures. Responsible for directing and developing all maintenance activities and processes for Ryder's Fleet Management Solutions Division, including developing all maintenance related Standard Operating Procedures and Standard Repair Practices.
Direct the development/implementation of maintenance evaluation projects that have the potential of lowering Ryder's operating costs and/or providing a competitive advantage. Work with peers to optimize the total cost of vehicle ownership through optimization of the overall maintenance program and active evaluation of opportunities to improve both cost competitiveness and quality service. Establish and drive the associated Maintenance Initiatives to reduce or avoid overall maintenance costs.
Responsible for incorporating the use of leading technology to improve the maintenance program and execution of quality maintenance and repairs, including integration of on-board vehicle technology into the overall maintenance program. Identify all required tools and diagnostic technology needed to effectively and efficiently diagnose Ryder’s diverse fleet of internal combustion engines and advanced technology vehicles.
Direct Ryder’s Maintenance R&D efforts to assure a leadership position in the maintenance of Advanced Vehicle Technology. Ensure consistent maintenance practices that optimize the life of the vehicles and technology while mitigating costs.
Responsible for providing technical maintenance leadership and expertise to Ryder’s FMS Leadership Staff, Regional Operators, Sales leaders and other functional leaders
Identify and promote (internally) maintenance opportunities that could give Ryder a competitive advantage
Support legal counsel (internal/external) by providing technical and/or expert testimony in any legal matters regarding maintenance issues when requested
Represent Ryder in various industry organizations and develop contacts for the purpose of promoting Ryder's corporate objectives and goals
Enhance Ryder's position as the premier company for existing and future technicians to work
Performs other duties as assigned.
Skills and Abilities
Demonstrated skills and competencies in fostering teamwork, customer engagement and fulfillment, communication, influencing and market savvy
Demonstrates analytical skills
Demonstrated record of success in process management, trend analysis with ability to develop and implement strategic ideas
Strong strategic and tactical planning skills
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor's degree required Business, Operations Management or related field
Master's degree preferred MBA, Operations Management or related field
Ten (10) years or more 15+ years experience in diversified management, maintenance & operational positions required
Ten (10) years or more Subject matter expertise in all phases of heavy vehicle/diesel maintenance and different vehicle types required
Ten (10) years or more Experience with advanced shop/maintenance/fleet management systems and on-board vehicle technology systems preferred
Ten (10) years or more Previous relevant experience with the management and implementation of change management projects required
Certified Six Sigma Green Belt, preferred
Certified Six Sigma Black Belt, preferre
Travel - 50%
DOT Regulated: None
*This can be a remote position with travel.
Job Category: Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R26439
Job Type: Full time
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.