Job Information
Ryder System Freight Brokerage Customer Support Specialist in New Braunfels, Texas
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Summary
The Customer Service Specialist will provide administrative and customer service support to our clients, internal employees and outside vendors. The Customer Service Representative coordinates the movement of freight via all modes of transportation.
Essential Functions
Will be required to perform data entry tasks
Will maintain accurate information and data to be used by clients, other employees and vendors
Receive orders from client and other Ryder departments
Assist others in coordinating movement of goods from shipper to destination within parameters required by customer
Confirming carriers are legally permitted to transport freight, commodity, weight and dimensions
Notifying customer if shipment requirements are not able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment
Work with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis while maintaining service standards, profitability and fairness to customers and vendors
Providing customers and vendors with actual pertinent shipment details, i.e. location of the drivers, expected ETAs, and relaying information in a clear, concise and accurate manner at all times
Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately
You will be expected to create a pleasant atmosphere for employees, customers, carriers and other vendors to ensure that Cardinal Logistics is an easy and pleasurable company to do business with
Other duties as assigned
Skills and Abilities
Ability to represent the company with external constituents
Represent Ryder Shipment Management Services in a professional manner to internal and external parties
Ability to build strong customer relationships
Demonstrated customer service capabilities
Direct customer interface (internal/external) on all customer related issues
Effective leadership skills
Strong verbal and written communication skills
Ability to work independently and as a member of a team
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Qualifications
H.S. diploma/GED required
Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
Two (2) years or more direct Transportation or Logistics work experience required
Travel: None
DOT Regulated: No
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Job Category: Supply Chain
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$40,000
Maximum Pay Range:
$45,000
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
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