Ryder System Strategic Account Manager in New Albany, Ohio
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The Group Manager Logistics II is is typically responsible for multiple locations for one large customer or multiple customer accounts with approximately $8M to $11M in operating revenue taking into consideration business complexity. It includes the management and improvement of services provided to the customer(s), as well as the development and implementation of customer performance measurements. May assist with business development initiatives and new locations startups. This position is responsible for leading, guiding, training and directing Logistics Managers (LM), Senior Logistics Managers (SLM), and/or Group Logistics Managers (GLM). This position has profit and loss responsibility for assigned account(s). All work is subject to review by the DCL and Ryder Corporate Process Owners such as Finance, Human Resources, Safety, etc. Error could result in customer dissatisfaction, loss of inventory, loss of profit, safety or security incident.
Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
Manage one or more customer account(s) to meet established metrics and performance expectations. Manage the customer relationship and identify potential opportunities for business growth.
Ensure financial objectives are met and grow revenue for assigned account(s).
Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment at assigned account(s).
Hire, train, supervise, and coach/mentor direct reports and management team.
Maintain a proactive safety program within the account(s) consistent with company policy in order to provide a safe and secure work environment.
Manage the profit and loss statements for assigned account(s) and implement actions as needed.
- Performs other duties as assigned.
Skills and Abilities
Excellent problem solving skills, use of formal Root Cause Countermeasure Systems preferred
Excellent oral and written communications skills with demonstrated leadership capabilities
Strong organization, analytical and computer skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to create and develop an inclusive and engaged work environment across the enterprise
Effectively guide profit and loss actions using current data sets
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor's degree required in business, logistics, supply chain or a minimum of 8 years of relevant work experience
Master's degree preferred
Eight (8) years or more in supply chain, logistics, warehouse or industry related field required
Five (5) years or more supervisory experience required
Experience providing customer and senior level management presentations preferred
Four (4) years or more Profit and Loss experience preferred
Demonstrated experience developing and implementing complete logistics solutions and project management skills required
Three (3) years or more customer interaction required
Prior experience in leading teams in a LEAN work environment is preferred
DOT Regulated: No
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Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.