Ryder System Account Customer Service Coordinator II - 9 AM - 6 PM - * OT as needed in NEW ALBANY, Ohio
Our team is growing!
Ryder Last Mile is hiring!!!
About the position:
Hourly pay based on experience*
Monday - Friday, 9 AM - 6 PM *OT As needed
Requirements: Must be able to pass background check and drug test
As part of the Ryder Team, the Account Customer Service Coordinator will handle a variety of tasks, including making contact with current Ryder customers to ensure that Ryder is meeting their standards and expectations and looking for services in need of improvement.
About Ryder Last Mile:
Ryder Last Mile, part of the Ryder Corporation, is a final mile delivery service of big and bulky items such as furniture, appliances, exercise equipment, and electronics. We offer our customers innovative technology, white glove deliveries, and unparalleled service.
Strong Safety culture
Stability and growth opportunities
Competitive benefits package, vacation in the first year!
Weekly pay, direct deposit is available!
Forbes’ 2019 list of the “World’s Best Employers”
High School diploma or equivalent
3 or more years in a Customer Service role or equivalent
1 year or more related Client Account Specialization experience preferred
Strong verbal and written communication skills
Demonstrates problem solving skills
Read and/or listen and understand information and ideas communicated
Simultaneously handle multiple priorities
Demonstrates time management and priority setting skills
Basic math skills (beginner level)
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) (advanced level)
Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s)
Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Work client specific reports including open order reports, return reports and EMC reports
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Locations US-OH-NEW ALBANY
Posted Date 10 hours ago (5/14/2021 9:38 AM)
Category Admin Support, Clerical & Service Coordinators
Employment Type Regular-Full time
Travel Requirements 0-10%
Position Code 7901