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Ryder System Customer Service Representative in NAPERVILLE, Illinois

Position Description

Our team is growing!

Ryder is hiring Customer Service Representatives in Naperville, IL!

The Customer Service Representative will be responsible for all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner.

Other responsibilities include but are not limited to: answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other duties as directed by the Customer Service Manager.

The Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

About the position:

  • Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm

  • Requirements:

  • High School Diploma and/or GED equivalent is required.

  • Minimum of three to five (3-5) years of experience in a Customer Service Call Center environment.

  • Must possess excellent verbal and written communication skills. Ability to prioritize and organize their work efficiently by being a self-starter.

  • Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing

  • Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook). Ability to type 45-50 WPM

  • Ability to work in a fast-paced work environment.

  • 3PL background or Warehouse Management System experience is a plus

  • Ability to multi-task & prioritize projects in a fast-paced environment

  • Other requirements: Must be able to pass criminal background check and drug test

  • Responsibilities:

  • Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes.

  • Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these special requests/orders.

  • Run stock reports to check for product status and availability as well as post applicable Inventory records.

  • Trace orders as required and notify customers of any activity concerning their merchandise.

  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner.

  • Generate accurate and timely billing and subsequent invoicing where needed.

  • Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction.

  • Investigate and resolve inventory discrepancies, as well as, assisting other office staff when necessary.

  • Maintains a current and accurate procedural book which details processing requirements for each account.

  • Greets visitors to office when filling in for the Receptionist.

  • Follows all office rules and regulations concerning safety, phone etiquette, and Internet policies.

  • Keeps a professional office space by being organized and paperwork filed accordingly.

Apply Now!

Why Ryder?

  • Strong Safety culture, including safe and reliable equipment, paid training

  • Stability and growth opportunities

  • Competitive benefits package, vacation & PTO in the first year!

  • Weekly pay, direct deposit is available!

  • Forbes’ 2019 list of the “World’s Best Employers”

Requirements

  • High School diploma or equivalent

  • Three (3) years or more experience in Customer Service with issues resolution

  • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown

  • Strong verbal and written communication skills

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)

  • Work independently and as a member of a team

  • Work in a fast paced environment with occasional process changes

  • Detail oriented with excellent follow-up practices

  • Apply effective phone skills

  • Embrace change and growth as the call center is growing at a rapid pace

  • Strong computer skills including typing, spreadsheets, word processing software, and CRM applications (advanced level)

Responsibilities

CUSTOMER SERVICE:

  • Assist customers who are experiencing a vehicle breakdown

  • Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates

  • Improve the quality and consistency of customer communications and ensure customer's expectations are met

  • Drive improvement of Customer Satisfaction Index (CSI) scores

WORK FLOW MANAGEMENT:

  • Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times

  • Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units

  • Coordinate outside repair with vendors and customers

ADMINISTRATIVE:

  • Effectively handle all incoming calls and follow up calls

  • Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc.

  • All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

  • Performs other duties as assigned

  • Contribute to making the call center a great place to work

  • Display a courteous and positive attitude daily

  • The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-IL-NAPERVILLE

Posted Date 1 month ago (12/8/2021 5:11 PM)

Requisition 2021-110614

Category Admin Support, Clerical & Service Coordinators

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9557

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