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Manager Application Development & Support (Low Code and Automation)

SUMMARY

The Manager of Application Development is responsible for the leadership and management of technical resources who provide application support and development. This position is responsible for overseeing the development and support of new and existing applications utilizing Low code, Automation and BPM solutions. Responsible for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal/external IT teams. This position may be called on to provide a level of project management for single or multiple projects and/or perform a vendor management role with third party service providers.

ESSENTIAL FUNCTIONS

• The Manager of Application Development provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs

• Interacts with business management and end users by establishing relationships with key individuals at the account and their client

• Oversees the system applications in an assigned area to ensure optimum performance.Ensures the success of new development efforts, enhancements and efficiency of existing system applications.

• Defines processes for Center of Excellence (COE) focusing on governance and best practices

• Ensures that all development teams adhere to establish guidelines for software development & delivery

• Strong focus on system performance and compliance by implementing health monitoring and ensuring application platform versions are compliant and up to date

• Implements processes to reduce technical debt and that technical resources skills are kept up to meet application platform version needs

• Conducts system audits of technology implemented to verify application results

• Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.

• Follow Agile and SCRUM methodologies to manage projects and deliver solutions

• Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.

• Works with management on strategic planning, identifying new systems applications projects and establishing priorities

• Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles

• Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance

• Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions ADDITIONAL RESPONSIBILITIES Performs other duties as assigned. EDUCATION Bachelor's degree Computer Science, Business Management, Engineering or related field.Master's degree MBA a plus preferred. EXPERIENCE Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management. SKILLS

• Possess strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities

• Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding

• Previous experience developing and delivering solutions utilizing low code, automation and BPM tools such as Appian and Service Now; RPA tools such as UIPath and Kofax

• Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner

• Strong analytical/technical and problem solving/troubleshooting skills.

• Demonstrated successfully implementing change/improvements

• Strong sense of personal accountability and a proven track record of achieving desired results

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work

• Capable of multi-tasking, highly organized with strong time management skills

• Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record

• Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment

• Define new operational models and procedures and work with metrics

• Work with reporting systems to pull data for analysis and decision making

• Detail oriented with excellent follow-up practices

• Previous experience delivering client and web based technical solutions KNOWLEDGE

• Knowledge of full software development life cycle.; advanced level

• Extensive technical and professional knowledge; advanced level

• Knowledge of programming languages and frameworks .Net, C#, Java, Python, API & Web services, etc; intermediate level

• Knowledge of database systems such as MS SQL Server, Oracle, MySQL; intermediate level

• Knowledge of low code, automation and BPM tools such as Appian and Service Now; RPA tools such as UIPath and Kofax; intermediate level

• Awareness of programming standards and protocols; advanced level.

• Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.

• Knowledge of architecture and infrastructure required to support applications; intermediate level.

Rate: Applicants from California, Colorado, New Jersey, New York City, and Washington: Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from 120-130k

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Application Development, Delivery & Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

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