Job Information
Ryder System Customer Engagement Manager in Mississauga, Ontario
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
About Ryder
For nearly 100 years, Ryder has been a global leader in integrated transportation, logistics, and supply chain management solutions. We provide the expertise and resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture that supports growth at all levels.
As a proud Fortune 500 company, Ryder operates over 800 locations with more than 40,000 employees across the US and Canada. Our dedication to employee satisfaction is a cornerstone of our culture, and we are honored to be recognized by Forbes as one of Canada's Best Employers in 2025.
About the Job:
Type: Full-time Permanent
Wage: $65,000 - $70,000 base salary, with a total compensation package exceeding $90,000
Shifts: Monday to Friday, 8:00 AM to 5:00 PM
Location: Greater Toronto Area (GTA) – East Region
Why Ryder?
Join us and enjoy a range of great benefits:
Weekly pay
Car and Cell reimbursement
Comprehensive benefits package available after 30 days
10 days of Paid Time Off upon hire
Deferred Profit Sharing and Retirement Savings Plans
A safe, friendly, and respectful working environment
Recognized by Forbes as one of Canada’s Best Employers in 2025
About the Role
The Customer Engagement Manager (CEM) is responsible for managing assigned accounts within the Business Unit (BU). This includes developing customer relationships, driving sales growth, and promoting Ryder’s services such as Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services.
Key Responsibilities:
Meet or exceed sales quotas and profit targets.
Maintain consistent in-person and virtual contact with customers.
Develop a sales penetration plan to grow Ryder’s market share.
Segment and manage accounts based on growth opportunities, retention, and risk.
Present Ryder services and develop relationships with key decision-makers.
Work collaboratively with other Ryder divisions to explore upsell opportunities.
Ensure contract compliance and customer satisfaction through regular check-ins.
Provide insights into operational performance and suggest improvements.
Conduct market research and track competitive alternatives.
Update CRM with relevant customer details and interactions.
Educate customers on new services, policy changes, and best practices.
Qualifications & Experience:
Education: Bachelor's degree in Business, Marketing, or Transportation (or equivalent experience).
Experience:
2+ years of outside sales experience (required).
2+ years of customer service experience (required).
B2B sales experience required.
Background in distribution and manufacturing (preferred).
Skills:
Sales and account management
Negotiation and contractual leasing
Pricing strategies
Travel Requirement:
- Yes (Greater than 60%)
How to Apply
For questions regarding the application process, please contact: