Ryder System General Manager - Distribution in Minster, Ohio

Position Description

The General Manager - Distribution is typically responsible for multiple locations for one large customer or multiple customer accounts with $8M to $11M in operating revenue. This includes the management and improvement of services provided to the customer(s), as well as the development and implementation of customer performance measurements. The incumbent may also assist with business development initiatives.

This position is responsible for leading, guiding, training and directing LMs, SLMs, and/or GLMs, and has profit and loss responsibility for assigned account(s). All work conducted by this position is subject to review by the DCL and Ryder Corporate process owners such as Finance, Human Resources, Safety, etc., as error could result in customer dissatisfaction, loss of inventory, loss of profit, safety or security incident.


  • Bachelor's degree in in business, logistics, supply chain or a minimum of eight (8) years of relevant work experience

  • Master's degree in in business, logistics, or supply chain preferred

  • Seven (7) years or more experience in supply chain, logistics, warehouse or industry related field

  • Demonstrated experience developing and implementing complete logistics solutions and project management skills

  • Four (4) years or more of supervisory experience

  • Three (3) years or more of customer interaction experience

  • Eight (8) years or more of profit and loss experience

  • Experience providing customer and senior level management presentations and in leading teams in a LEAN work environment preferred

  • Excellent problem-solving skills

  • Excellent oral and written communication skills with demonstrated leadership capabilities

  • Strong organization, analytical and computer skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (work groups, peers, customer, etc.)

  • Create and develop an inclusive and engaged work environment

  • Effectively manage profit and loss statements

  • Demonstrated knowledge and understanding of warehouse operations/solutions, distribution, transportation and carrier management at a strategic level preferred

  • Advanced knowledge of Warehouse Management Systems (WMS) preferred

  • Advanced knowledge of OSHA required; DOT and Hazmat knowledge based on the account(s)


• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.

• Manage one or more customer account(s) to meet established metrics and performance expectations. Manage the customer relationship and identify potential opportunities for business growth.

• Ensure financial objectives are met and grow revenue for assigned account(s)

• Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment at assigned account(s)

• Hire, train, supervise, and coach/mentor direct reports and management team

• Maintain a proactive safety program within the account(s) consistent with company policy in order to provide a safe and secure work environment

• Manage the profit and loss statements for assigned account(s) and implement actions as needed

• Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-53429

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9270