Ryder System Customer Logistics Manager in Minneapolis, Minnesota
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Operations Manager for Ryder’s Last Mile division must be able to provide leadership and business management to the site. An ideal candidate should be able to train and develop associates with a focus on productivity, safety and customer service. You will be responsible for fostering growth of talent by coaching, developing and recognizing your Associates.
Experience with direct management of warehouse associates and contracted drivers
Experience planning staff and using workforce management tool
KPI monitoring and process improvement (Lean training a plus)
Basic understanding of Profit-Loss Statements and cost savings
Safety training and implementation
Experience with major retail customers and meeting distribution needs
Oversee customer expectations to ensure seamless delivery to destination
Train and coach drivers on being customer centric and providing top tier service
Customer service satisfaction and expectation management
Staffing performance management and development of exempt and non-exempt employees
Manage day-to-day planning and scheduling
Health and Safety Management
State/Local/Federal regulations compliance
- Performs other duties as assigned.
Skills and Abilities
Ability to work within international functional teams
High level analytical ability where problems are unusual and difficult
Demonstrated technical and professional skills in job-related area
Ability/willingness to travel to customer locations in support of GM Crisis Events
Off shift support in the event of critical customer network disruption or crisis
Makes decisions in a a timely manner
Strong oral and written communications skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Associate's degree required
Bachelor's degree preferred Related field
Five (5) years or more Logistics, Transportation, Warehouse or industry related field experience required
Five (5) years or more Previous plant experience required
Five (5) years or more Contingency planning and crisis management support experience required
One (1) year or more direct supervisory experience required
Five (5) years or more 3PL experience required
One (1) year or more LLP (lead Logistics Provider) background required
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Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.