Ryder System Operations Account Manager in Miami, Florida
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .
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The Operations Account Manager will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Operations Account Manager is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving orders, identifying operational challenges and bringing internal departments together to resolve problems.
Build and maintain a strong working relationship with assigned client(s).
Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client orders reports.
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
Provide support to other departments and field locations in regard to assigned client(s).
Identify and analyze trends in solving operational issues.
Provide direction, support and information to internal departments to resolve client issues
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Skills and Abilities:
• Strong verbal and written communication skills
• Demonstrates problem solving skills
• Demonstrates time management and priority setting skills
• H.S. diploma/GED required
• At least three (3) years or more in a Customer Service role or equivalent required
• Proficient in Microsoft Office products (Excel, Word, Power Point, and Outlook).
Travel - 10%
Warehouse Clerical Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.