Ryder System IT Process Specialist I in MIAMI, Florida

Position Description

The IT Process Analyst supports the implementation of IT business processes for prioritized objectives through the implementation of simplified, standardized and automated IT processes.


  • Bachelor's degree in computer science, industrial engineering or related area of study

  • Minimum one (1) year of experience in IT and/or process improvement preferred

  • Six Sigma Green Belt certification preferred

  • Project management professional (PMP) certification preferred

  • Excellent verbal and written communication skills

  • Strong presentation skills

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capable of multi-tasking and highly organized, with excellent time management and planning skills

  • Detail-oriented with excellent follow up practices

  • Experience in:

  • Creating, facilitating and measuring the impact of training programs

  • Facilitating cross functional teams to identify best practices preferred

  • Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system preferred

  • Process mapping, standard procedures documentation and project management preferred

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)

  • Work independently and as a member of a team

  • Work cross-functionally in order to achieve desired results

  • Manage multiple projects to timelines

  • Effectively facilitate meetings, work sessions, and trainings

  • Analyze and solve problems

  • Knowledge of:

  • IT processes and frameworks from ITGI (CobiT), ITIL, SEI (CMMi), Microsoft (MOF) and ISO (beginner level) preferred

  • SharePoint development and Clarity (beginner level) preferred

  • Microsoft Project (beginner level) preferred

  • Transportation industry (beginner level) preferred


  • Create continuous improvement materials such as detailed process documentation, process maps and training materials to support the simplification, standardization and automation of the IT processes

  • Support the creation and roll-out of enterprise-wide project management guidelines, standards, tools, methodologies and reports

  • Develop, implement and support data repository for filing, record keeping and retrieval of metrics for scorecard reporting

  • Review and report on research findings regarding performance against operational objectives and project success factors

  • Support continuous improvement deployment using fundamentals of Lean and Six Sigma; assist Kaizen and Six Sigma teams

  • Support the development, implementation and ongoing IT capital plan process

  • Gather and organize information on procedures and best practices that support division objectives by creating and maintaining an IT knowledge repository

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-68203

Category Information Technology

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8364