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Ryder System E-commerce Product Owner in Miami, Florida

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Summary

The Product Owner is responsible for the management and development of complex and technical consumer facing digital products including websites, mobile applications, and customer platforms. This person would own the vision for their product and would use their written and oral communication and team building skills to successfully launch and socialize their product The ideal candidate has had history in ideating, creating and executing digital projects. They have historically been the product owner on an agile team and knows the processes and ceremonies associated with agile. This person has history creating the vision through "epics", "features" and "stories", can provide detailed acceptance criteria and to work with the team to ensure that each story meets the "definition of done." – ACT AS THE PROXY FOR THE CUSTOMER: Should stand-up for the customer and make sure that if their target market is being heard. This person should have an uncanny ability to put themselves in their customer's shoes. – BE GREAT AT COMMUNICATING: Able to communicate clearly and effectively to leadership, stakeholders and technical resources alike. The Product Owner needs assert their opinion and be involved while allowing others to actively contribute to ultimately create a better product. This person must exude transparency and communicate regularly from the top to the bottom of the organization. –BE PASSIONATE ABOUT THEIR PRODUCT: Interested in other technology, constantly challenging themselves to do better and drawing on inspiration from other products. They believe in what they do so much, that others jump on the proverbial "bandwagon" to help make their product a success. – FOCUSED ON DATA: Know how to get and use data to create a better product. Data can also be used in helping to justify features and functionality developed in their product. – BUSINESS ORIENTED: Able to make a link between what users do and how the company makes money. – DETAIL AND STRATEGY: Should set the vision of the product, but also be able to deal with the detail of a working backlog whilst also being able to set direction and articulate using a strategic road map.

Essential Functions

  • Develop, Launch & Support New Products Across Ryder. The Product Owner will help orchestrate the launch of products and subsequent releases of new features or capabilities for Ryder’s business units. They will help the Product teams collaborate across functions and business units to successfully growth revenues and deliver value to both users and customers

  • Wide Knowledge of Ryder Users and Customers. The Product Owner will be a subject matter specialist on the customer and user: their issues, pains, desires, how they think, how they work, and how they decide to interact with Ryder products. They will translate these needs into user stories and product deliverables to ensure a positive customer & user-centric experience

  • Broad Knowledge of Data. The Product Owner will be a specialist of data integration and analytics, bringing the required qualitative (to understand why they are doing) and quantitative (to analyze data to surface meaningful insights) skills

  • Deep Knowledge of the Logistics Market and Industry. The Product Owner will not only understand the industry in which Ryder is competing, but also the key trends and disruptors in supply chain technology, customer behaviors and expectations

  • Knowledge of the Ryder Business. The Product Owner will be a subject matter specialist in the Ryder business, understanding the complexity of the supply chain world and the role that advanced products play within the Ryder ecosystem

  • Responsible for documenting and business processes and creating internal and external training materials.

  • Conduct technology trainings to customers and internal employees.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Ability to lead Design Thinking activities to identify opportunities and define product strategies, including conducting competitive market analysis, customer research, capability and dependency analysis, defining objectives, and outlining key results

  • Ability to evaluate, prioritize, and determine what product experiences is built, identifying the core user stories that will deliver optimal learning, and establish a shared understanding for all stakeholders involved

  • Ability to partner with product design colleagues to design impactful user experiences based on the target user stories, features, and specifications, while leveraging interactive prototypes and lean practices

  • Ability to partner with data colleagues to identify the role that data, cloud, and intelligence play in the digital product, defining tactical opportunities to build into product roadmap

  • Ability to partner with technology teams to identify the platform and cloud capabilities required to support the product innovation, working closely with technology throughout the build, test, and release of the product

  • Ability to tell compelling stories that deliver insights about people and behavior both verbally and visually, in a way that generates empathy, emotion, and engagement

  • Ability to analyze and help develop competitive and profitable pricing strategies Demonstrated skills in organizational group process, problem identification and resolution at both strategic and functional levels Strong planning, time management, collaboration, decision making, organization and presentation skills Proficiency in Agile Design Thinking methodology, with a focus on managing solution driven strategy plans to achieve goals Ability to articulate issues, present "pros and cons" and provide solutions to next supervisory level

Qualifications

  • Bachelor's degree required in Business Administration, Supply Chain, Computer Science or equivalent

  • Master's degree required MBA, Supply Chain, Computer Science or equivalent

  • Four (4) years or more Experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis. required

  • Six (6) years or more experience in logistics, operations, engineering, agile development or solution development. Demonstrated experience in new product development preferred. Familiarity with global business practices affecting the supply chain. Experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability. Experienced in financial business case analysis to help support targeted return on investment. Demonstrated success in assessing, developing and deploying new offerings or incremental enhancements. preferred

Travel: 10-20%

DOT Regulated: No

Job Category: Product Development

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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