Ryder System Coord IT Application Development in MIAMI, Florida

Position Description

The IT Application Development Coordinator will provide support to the development team for different applications in SiteCore and TFS. The incumbent will ensure that defects are validated and routed to the proper developer, test fixes and act as the liaison between QA and Support teams.

Requirements

  • High school diploma or GED equivalent

  • Bachelor's degree in computer science or related discipline preferred

  • Up to one (1) year of experience:

  • In a software development support role

  • Logging defect/bug/backlog items

  • In QC

  • With SharePoint and TFS

  • Ability to:

  • Assess a situation, seek multiple perspectives, gather more information (if necessary), and identify key issues that need to be addressed

  • Understand and communicate the root cause of an issue to teams

  • Build strong customer relationships

  • Communicate effectively within a large group and convey a clear message

  • Work independently and as a member of a team

  • Guide, engage, and impart knowledge to others

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

  • Effectively communicate technical information to the business end users

  • Log, research, analyze and update QC defects, TFS Bus and SharePoint backlog Items (intermediate level)

  • Perform minor front end changes in SiteCore and HTML (beginner level)

  • Perform Builds in TFS and Sitecore (beginner level) preferred

  • Friendly and service-oriented

  • Detail-oriented

  • Strong verbal and written communication skills

  • Strong technical aptitude

  • Capability for multi-tasking and highly organized, with excellent time management skills

  • Aptitude to learn a new business and systems

  • Flexibility to operate, and self-driven to control list of ,in a fast-paced environment

  • Excellent customer service skills

  • Knowledge of application, software or systems supported by the organization (beginner level) preferred

  • Knowledge of:

  • SDLC (beginner level) preferred

  • Software Development QA (beginner level) preferred

Responsibilities

• Identifies application issues; tries to reproduce the issue and either provides an immediate resolution or logs a ticket/defect and researches further into the problem to escalate to the appropriate development team member

• Interacts with, and supports, work flows between the Development and QA/Support Teams:

• Communicates fixes to QA team and prepares release notes

• Assists QA/Support team in writing knowledge articles to address inquiries from the end user/QA pertaining to a particular application

• Works with developers on fixes. by coordinating between them to find the root cause, and ensures that they are fixed by smoke testing the application before being released to production

• Will act as a back-up to TFS administrator and SiteCore administrator

• Logs defects using QC, backlogs items using SharePoint, and logs bugs using TFS

• Performs minor fixes in front-end content and HTML

• Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-52938

Category Information Technology

Employment Type Ryder Temp Employee (3)

Travel Requirements 0-10%

Position Code 8124