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Ryder System COOP - Senior Collections Specialist in Miami, Florida

Current Employees:

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The Collections Specialist will work with all levels of the field organizations, Law Department, Collection Agency and outside counsel to mitigate losses, improve days receivables outstanding (DRO) and monies over 60 on files escalated from Lease and Rental Collection Areas (e.g., negotiate work-outs/payment plans, reduce exposure through elimination of services and early termination of equipment contracts, make termination decisions and interface with third party collection agencies/attorneys). If a loss occurs or an account files for bankruptcy, this position is responsible for leading all interfaces with the customer until final resolution is achieved (eliminate non-contractual services, obtain additional security, negotiate cures, etc.). This position is responsible for all defaulted and bankrupt accounts up to $500K in at risk accounts receivable.

Essential Functions

  • Negotiate action plans on defaulted/high risk customer accounts with third party collection agencies and attorneys based on the (un)willingness and/or ability to pay Ryder in acceptable terms and minimize loss potential. Decision authority on accounts up to $500K in at risk accounts receivable. Make settlement decisions on offers from debtors less than full recovery.

  • Review and analyze financial and credit bureau data, customer account and collections history and operational reporting (margins, services rendered, specialized equipment) to determine level of risk and strategize collections approach.

Additional Responsibilities

  • Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.

  • Direct all actions on defaults, terminations and bankruptcies.

  • Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.

  • Manage documentation and communication interface with third party collections/attorneys in order to effectively pursue write-off accounts and maximize recoveries.

  • Performs other duties as assigned.

Skills and Abilities

  • Strong verbal and written communication skills

  • Ability to communicate with all levels of management, customers, and attorneys

  • Effective negotiation skills

  • Effective negotiation skills to drive positive outcomes for the Company (maximize recoveries, minimize losses)

  • Understand computer hardware and software, especially word processing, spreadsheets, and email

  • Proficiency with Microsoft Office suite of applications

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Develop solid working relationships with Field Operations, Sales, Finance, Legal, external customers, and collection agencies/law firms

  • Ability to make major, complex, or frequent decisions

  • Necessity to make informed decisions in the best interests of the Company in a fast paced and sometimes stressful environment

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Self-motivated individual focused on achieving results and driving positive outcomes

  • Maintains composure under pressure

  • Manage conflict and maintain professionalism in a stressful environment


  • Associate's degree required in accounting, finance or general business

  • Five (5) years or more in commercial collections required

DOT Regulated: No

Job Category: Credit & Collections

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)