Ryder System Rental Manager in Memphis, Tennessee
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At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Rental Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your managerial career.
The Manager Rental is responsible for leading the business unit to overall profitability and growth of the rental product line through successful implementation of: marketing, sales execution, financial responsibilities, leadership, operations, fleet management, customer retention, development and communication. The position is territory based, requires heavy ground travel and, in addition to a salary, it comes with a car allowance and a yearly bonus incentive.
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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.
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Ensure operational efficiencies across all locationsOversee day to day coordination of resources both asset and personnel to meet customer needsEnsure & maintain a safe work environmentDirectly responsible for ensuring effective communication between the rental operations and the maintenance operations on a local level throughout the entire BUCustomer Drive profitable revenue growth by maintaining and growing customer relationshipsResponsible for overall satisfaction for all internal and external customersOversee all customer concerns, issues, disputes in order to maintain and grow the relationshipCommunication Ability to speak to and articulate the performance of the business unit to all aspects of mgmtBuilds constructive and effective relationships with both internal and external customersCommunicates effectively across all functionsMaintains composure when addressing stressful situationsClearly articulates Ryder's product and service offerings
Marketing Drive rental utilization through successful market penetration using sound marketing activitiesOversee all RAM and Rental Counter marketing activitiesActivities include successful implementation of business units marketing plans consisting of consumer, local , regional & national programs as well as the coordination of all the marketing activities of RAMS as well as all rental personnelOversee and direct all marketing promotions such as direct mail, inbound and outbound telemarketing, outside sales efforts, weekly blitz activities and maintains constant communication with the Field Marketing CoordinatorEnsure inbound and outbound telemarketing standards are being met at the companys required levelsDrive all RAM and Rental Counter marketing activitiesDrive and execute sales events such as blitzes and customer appreciation activities etc.
Market share & Penetration React to market changes with a sense of urgency in order to maintain and grow marketEnsure appropriate staffing levels at all full service locationsAnticipate market & customer needs by either moving equipment in or out of locations to meet demands as well as recognize and react quickly to market opportunitiesAccurately forecast market potential and current demand to optimize and react appropriately with the fleet and sales force
Financial Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plansDirectly responsible for maintaining compliance with company, local, state, federal and other regulatory agenciesAbility to forecast monthly, quarterly and annual results accurately and timelyResponsible for analyzing and interpreting performance through multiple financial reports and metrics
Leadership Ability to manage relationships and build effective teamsResponsible for the overall development and guidance of employees to meet revenue and margin goalsUnderstand the importance of responsibility, accountability and commitmentAbility to effectively manage processes and drive results. Operations & Fleet Mgmt Drive consistency across locations by ensuring proper branding of the Ryder label (i.e., proper uniforms, office appearance, fleet condition, point of sale marketing materials, hours of operations etc., )
Sales Execution Enforce authority guidelines/ limits for pricing within the rental counter, RSRs and RAM sales forcesMaintain competitive awareness and market pricingDirectly responsible for overseeing the execution of the entire plan to close process at all locationsResponsible for sales protocols between all RAMs and Rental Counters including lead generation and follow up
- Performs other duties as assigned.
Skills and Abilities
Ability to build and develop a team
Deals comfortably with senior management
High energy, self motivated, self directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced team environment
Strong verbal and written communication skills
College degree/Technical Certification required related field of study
Bachelor's degree preferred related field of study
Three (3) years or more rental or sales required
Operations and Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.