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Ryder System Customer Service Representative in Memphis, Tennessee

Current Employees:

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Summary

The Customer Service Representative Responsible for all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include but are not limited to: answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other duties as directed by the Customer Service Manager.

Shift and Schedule:

-2nd Shift

-3pm-11pm

-Mon-Fri or Thurs-Mon

Essential Functions

  • Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone

  • Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders

  • Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).

  • Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues

  • Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations

  • Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)

  • Work client specific reports including open order reports, return reports and EMC reports

  • Provide direction to Customer Service Representative assisting assigned client(s)

  • Implement continuous improvement initiatives to improve service for assigned client(s)

  • Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Strong verbal and written communication skills

  • Demonstrates problem solving skills

  • Ability to simultaneously handle multiple priorities

  • Demonstrates time management and priority setting skills

  • Ability to read and/or listen and understand information and ideas communicated

  • Basic math skills beginner required

  • Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Qualifications

  • H.S. diploma/GED required

  • Three (3) years or more in a Customer Service role or equivalent required

  • One (1) year or more in related Client Account Specialization preferred

  • Basic math skills beginner required

  • Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Travel:

DOT Regulated: None

#INDexempt

#FB

#Li-post

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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