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Ryder System Manager Sales Operations in Little Rock, Arkansas

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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Start your career with Ryder today!


Are you a Salesforce.com consulting expert making sales teams more effective? If so, this may-be the perfect fit for you. The objective of the Manager Sales Operations role is to strengthen the capabilities of the sales organization team to provide Salesforce.com support for the sales leadership team. The role provides thoughtful consulting solutions for various types of Salesforce.com configurations request that the Sales Operations team receives.

Essential Functions

  • Maintain excellent relationship with specific sales teams and leaders to understand their challenges and recommend solutions to address them

  • Propose changes in existing processes to maximize efficiency and effectiveness of sales teams

  • Use Salesforce administrative tools to implement new processes quickly

  • Use integrated dialer capabilities (Five9) to maximize the quantity and quality of calls by lead developers

  • Keep tight control of procedures, reports and analysis around pipeline management.

  • Effectively interact with other areas of the company to obtain the best results for sales teams

  • Prepare and deliver effective training remotely and through recorded videos

  • Interact with IT to review proposed solutions and obtain their support

Additional Responsibilities

  • Provide insight into sales trends to optimize performance of our sales force.

  • Assist in the process of defining new Sales Operations procedures and refining existing ones.

  • Ensure seamless execution of assigned programs.

  • Assist in the process of determining potential data discrepancies.

Skills and Abilities

  • Experienced understanding existing Salesforce implementation, identifying opportunities for improvement and executing the plan to achieve those improvements

  • Experience in Salesforce Flows and Process Builder

  • Experience in installations with telephone dialers integrated with Salesforce a strong plus

  • Understand business sales processes from lead generation, lead development, opportunity handling, pipeline management and forecasting

  • Excellent communication skills to uncover issues and obtain buy-in from others to new ideas

  • Define the best way to implement solutions using the tools available

  • Technically curious to research different ways to solve problems

  • Project management capabilities


  • Bachelor's degree required marketing, finance, computer science, engineering or relevant field

  • Master's degree preferred MBA

  • Four (4) years or more with Salesforce administration experience required

  • Cloud contact center (e.g., Five9) experience preferred

  • Marketing Automation Tools experience preferred

Travel: 10-20%

DOT Regulated: No

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Job Category: Sales Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R29198

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.