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Ryder System Claims Analyst in Little Rock, Arkansas

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Position Description

The Claims Analyst handles complex and high exposure bodily injury and property damage claims under Ryder’s self-administered liability program.

This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts,and other vendors in the

claims-handling processes.


Bachelor's degree and/or equivalent experience and seven or more (7+) years of experience in casualty claims required

Strong claim technical skills required


  • Demonstrated ability to handle large exposure and complex claims

  • Strong commitment to the principles of customer focus

  • Effective interpersonal skills and ability to communicate clearly in verbal and written communications

  • Complete detailed and quality internal reports

  • Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

  • Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology

  • Requires superior claim technical skills

  • Comprehensive understanding of insurance coverage

  • State licenses are a plus

  • Obtaining necessary licensing will be required within 90 days


Responsibilities include but are not limited to:

  • Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes

  • Assists Claim Manager in the identification of exposures and recommends solutions

  • Must possess a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico

  • Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program

  • On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants

  • Interacts with Law Department on significant cases, and updates field operations personnel on claim status

  • Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdictions

  • Routinely interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds

  • Assists Claims Manager, when appropriate or the manager is out of the office

  • Helps other team members on technical issues

  • Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments

  • Investigates and resolves complex and high exposure claims pursued against Ryder and our insured customers

  • Ensures the most appropriate and cost effective resolution of all claims is reached and that a high level of customer service is attained

  • Handles cases in compliance with state statutes

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from $80,000 to $ 85,000

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Job Category: Risk Management

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R28243

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.