Ryder System Customer Logistics Manager - Startup Team in Lansing, Michigan
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The Customer Logistics Manager will oversee the day-to-day operations within the Ryder Startup Team. Responsibilities for this role will include building prep, training, coaching, mentoring employees, and documenting operation processes.
Be a vital player for one of the largest and most recognizable names in
Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
The Ryder Startup Operation members (SET Ops) acts as a setup consultant and handles all aspects of new business startups along with ongoing support of Field Operations. This includes training for basic system operations and often includes aiding and functioning in the expected role. As such, the ability to prioritize work-tasks and manage the day-to-day task items are requirements of this position. Additionally, the team engages and takes part in the writing of process documents, system testing, and even design-level consulting for new pieces of the product.
Travel is extensive for this role and is expected to be 95-100%.
Customer service satisfaction and expectation management
Staffing performance management and development of exempt and non-exempt employees
Manage day-to-day planning and scheduling
Health and Safety Management
State/Local/Federal regulations compliance
- Performs other duties as assigned.
Skills and Abilities
Ability to work within international functional teams
High level analytical ability where problems are unusual and difficult
Demonstrated technical and professional skills in job-related area
Off shift support in the event of critical customer network disruption or crisis
Makes decisions in a a timely manner
Strong oral and written communications skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Associate's degree required
Bachelor's degree preferred Related field
Five (5) years or more Logistics, Transportation, Warehouse or industry related field experience required
Five (5) years or more Previous plant experience required
Five (5) years or more Contingency planning and crisis management support experience required
One (1) year or more direct supervisory experience required
Five (5) years or more 3PL experience required
One (1) year or more LLP (lead Logistics Provider) background required
Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.