Ryder System Employee Services Partner I in Lancaster, Pennsylvania
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The Employee Services Partner I supports an assigned site and is responsible for being the first point of contact to help triage and resolve site/location employee inquiries and concerns. The Employee Services Partner may escalate questions and /or concerns to Functional Specialists if unable to resolve. Additionally, the role is responsible for some employee relations consultation to Managers and Employees to resolve employee issues and advise on employee conflict resolution. Under the directive of centralized Employee Relations team, may conduct investigations to ensure that employee issues are resolved. Demonstrated ability to work in a team environment, displays critical thinking skills and able to problem solve while providing superior customer support and HR subject matter expertise.
Resolve employee inquiries and issues by utilizing applicable procedures, policy manuals, knowledge management system and other reference materials. Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
Partner with Functional Specialists when specific, in-depth knowledge is required
Conduct fair, neutral, and timely investigations of employee complaints and employee relations issues in accordance with company policies and and procedures under the directive of the employee relations team
Partners with managers, Employee Relations and HRBPs to provide support to employee conflict resolution
Partner with location management team to implement the local human capital strategy (ie. retention initiatives, etc.)
May be required to work extended hours during the week based on volume, and possibly into the weekend
Time and attendance administration
Monitor work queues
Identify areas for continuous improvement
May be required to meet productivity and accuracy standards
Cross-train on other duties as assigned by management
Performs other duties as assigned.
Skills and Abilities
Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to establish and maintain effective working relationships with employees, managers and HR teams
Strong conflict resolution skills and ability to remain impartial during investigations
Professional and enthusiastic, with a pleasant telephone manner
Effective active listening skills required with ability to probe to ensure appropriate resolution
Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
Ability to upskill and train on technology and functional aspects of case management systems
Excellent collaboration and team building skills
Bachelor's degree required Business administration with HR concentration or related field
Two (2) years or more employee relations or similar HR function required
Two (2) years or more HR generalist or similar functions required
DOT Regulated: None
Job Category: General Human Resources
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID: R26996
Job Type: Full time
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.