Ryder System Branch Rental Manager in Indianapolis, Indiana
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The purpose of this position is to increase rental margin and revenue. This is done by maximum utilization of vehicles, controlling operational costs and an aggressive marketing strategy to include planning for future customer needs. Responsible for outside sales, customer retention, fleet management, daily cash log and the marketing plan. Insure operational efficiency at the branch through effective people development (hiring, training, supervising and motivating). The results should increase market share, profits and overall rental growth.
Outside Sales/Marketing: Sets appointments with prospective customers and performs customer retention visits. Performs customer reviews & surveys to determine if customer is satisfied. Overcomes customer objections and selling the value of the product. Develops fleet planning information with recommendations for Director of Rental
Rental: Ensures rental contracts are properly completed. Makes certain that customers are being placed in a ready vehicle. Acts as custodian of cash and Rental Assets-Accounts Receivable. Follow ups on problems. Analyze Fleet Management Reports to identify problem vehicles. Check vehicles for physical damages. closing contract and extending it at correct number of days and miles. Ensure maintenance and fleet appearance are at company standards
Personnel Management: New hire recruitment and selection. Provide ongoing guidance, communication and training. Executes Performance Appraisals. Is aware of the individual's strengths and weaknesses. Develops weak areas into strengths and increases strong points.
Coordinate and maintain current accurate data within the company's marketing database
Maintain and expand relationships with existing customer base
Maximize rate opportunities within the market place
Provide rental counter training and supervision
Performs other duties as assigned.
Bachelor's degree Business Administration or equivalent work experience in similar or related industry.
Five (5) years or more experience Rental or Sales experience Three (3) years or more experience in Rental product line to include outside sales & rental counter supervision Two (2) years or more experience Minimum of 2 years experience managing others
Builds and manages effective teams. Strong verbal and written communication skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to simultaneously handle multiple priorities. High energy and self-motivated with the ability to focus on multiple projects and activities simultaneously. Ability to listen, write, and speak effectively. Inform, explain, and give instructions. Ability to get both verbal and written communications across having the desired effect Possesses flexibility to work in a fast paced, dynamic environment. Proactively approaches responsibilities. Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow-up practices Ability to work independently and as a member of a team.
Proficient in Microsoft Office environment; advanced level. Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet; advanced level. Must possess a profound knowledge of rental operations and asset management; advanced level.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.