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Ryder System Manager Application Development & Support - Remote in Honolulu, Hawaii

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SUMMARY

The IT CSS Application Development Manager is responsible for the leadership and management of technical resources who provide application support and development using various modern and legacy technologies. This position is responsible for overseeing the development and support of new and existing applications utilizing .Net, Azure, SharePoint, SQL, AS400, Mainframe and vendor solutions. Responsible for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal/external IT teams. This position may be called on to provide a level of project management for single or multiple projects and/or perform a vendor management role with third party service providers.

ESSENTIAL FUNCTIONS

The IT CSS Application Development Manager provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs

Interacts with business management and end users by establishing relationships with key individuals at the account and their client

Oversees the system applications in an assigned area to ensure optimum performance.

Ensures the success of new development efforts, enhancements and efficiency of existing system applications.

Conducts system audits of technology implemented to verify application results

Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.

Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.

Works with management on strategic planning, identifying new systems applications projects and establishing priorities

Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles

Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance

Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions

ADDITIONAL RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION

Bachelor's degree Computer Science, Business Management, Engineering or related field.

Master's degree MBA a plus preferred.

EXPERIENCE

Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS

Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities

Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding

Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner

Strong analytical/technical and problem solving/troubleshooting skills.

Demonstrated successfully implementing change/improvements

Strong sense of personal accountability and a proven track record of achieving desired results

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work

Capable of multi-tasking, highly organized with strong time management skills

Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record

Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment

Define new operational models and procedures and work with metrics

Work with reporting systems to pull data for analysis and decision making

Detail oriented with excellent follow-up practices

Strong experience with implementing Agile frameworks for product teams and has a proven track record of successful delivery using this methodology.

KNOWLEDGE

Knowledge of full software development life cycle.; intermediate level.

Extensive technical and professional knowledge; expert level.

Knowledge of programming languages .Net, C#, Java, Python, API & Web services, (COBOL) and Mainframe systems (DB2, IMS); intermediate level.

Knowledge of database systems such as MS SQL Server, Oracle, MySQL; intermediate level

Awareness of programming standards and protocols; intermediate level.

Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.

Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.

Applicants from California, Colorado, New Jersey, New York City, and Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc.

The salary for this position ranges from $120,000.00 to $130,000.00. Employees may also be eligible

to receive an annual bonus, as applicable.

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Application Development, Delivery & Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

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