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Ryder System Customer Support Representative - Dedicated Transportation (M-F Overnight) in Franklin, Tennessee

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Location: Fully onsite in Franklin, TN.

Schedule: Monday–Friday, 7:00pm - 3:30am.


If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!


The Customer Support Representative FLEX is a pivotal role that centers around the efficient execution of customer orders, ensuring the achievement of volume targets, and delivering an outstanding customer experience. The incumbent will play a proactive role in communication with both internal and external stakeholders, addressing issues related to timely pickup and delivery, check calls, activity documentation, and fostering a professional workplace attitude in a dynamic, fast-paced environment.

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

  • Comprehensive training and the ability to continue your professional development

  • Regional and local Ryder resources to help guide and support as we grow this offering.

  • The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.

  • 12 weeks of paid maternity leave.

  • Additional day of Paid Time Off for Military Veterans.

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!

You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.

In addition, YOU are the management and professional representative of the Ryder organization.

If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!

Essential Functions

  • Develop and maintain strong customer relationships to maximize business potential.

  • Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers.

  • Proactively engage with internal and external customers on any applicable assignments.

  • Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Effectively manage multiple assignments, prioritize tasks, and adapt to changing conditions and work assignments.

  • Make timely decisions, build strong customer relationships, and communicate effectively through various mediums.

  • Prioritize, structure, and schedule tasks to maximize effort, meet deadlines, and handle a busy work environment.

  • Maintain composure under pressure, demonstrate flexibility, and exhibit self-drive to excel in a fast-paced setting.


  • H.S. diploma/GED required.

  • BS or AA in Business, Logistics, or Supply Chain, preferred.

  • One (1) year or more relevant experience in customer service, supply chain, logistics, warehouse or industry related field, required.

  • Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required

  • Intermediate knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components. ​

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.




Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.