Ryder System Senior Manager Customer Deployment in Fort Worth, Texas
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .
You are the driving force behind our company.
Start your career with Ryder today!
The Sr. Manager Product - Customer Product Delivery will be responsible for driving the implementation of the product with our internal operations teams as well as the external customer. This position will require a deep understanding of the technologies both used by the customer as well as source systems, and will use that knowledge to build requirements based on persona usage and delivering customer value
Assessment of customers’ businesses and how they will utilize the technology for requirements gathering purposes
Establish and set up the internal and external customer environment
Collects feedback on opportunities to improve functionality based on interaction with the customers and internal teams. Prioritizes features to be included on next release.
Creates and manages project plan for deployments
Conducts platform trainings for internal and external customers and works closely with customer success managers to ensure smooth transition
Bachelor's degree Bachelor's Degree or equivalent.
Master's degree MBA preferred. preferred.
Eight (8) years or more experience 8+ years combined experience in Project Management, Business Analysis, System Analysis and Product Management.
experience Strong IT background experience.
experience Exposure to Strategic Planning and Analysis preferred. preferred
Exhibit behaviors consistent with organization’s core competencies: integrity and trust, organizational agility, innovation management, dealing with ambiguity, drive for results, customer focus and peer relationships. Ability to influence without authority.
Strong oral and written communications skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices.
Understanding Software Development Life-Cycle (SDLC) process preferred.; intermediate level; preferred.
Fleet/Transportation industry knowledge preferred.; intermediate level; preferred.
Project and/or Product Management knowledge preferred.; intermediate level; preferred.
Strong use of Project Management methodologies as well as IT systems knowledge and a broad functional knowledge of various Ryder FMS products.; advanced level.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.