Ryder Veterans Jobs

Job Information

Ryder System Warehouse Client Support Associate - Multiple Shifts - Edwardsville IL in Edwardsville, Illinois

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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Summary

The Client Support Associate internally titled, Customer Service Representative I position will support warehouse client inquiries through phone, in person, and email, while utilizing excellent customer communication skills. This individual is responsible for interacts with customer; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

  • Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol

Additional Responsibilities

  • Performs other duties as assigned

Skills and Abilities

  • Strong verbal and written communication skills

  • Ability to get both verbal and written communication across that has the desired effect

  • Goal oriented, drive for results, assertive, and deal well with ambiguity

  • Possesses a high degree of initiative

  • Must have high level of energy and be a self-motivated and self-directed person

  • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

  • Ability to focus on multiple projects and activities simultaneously

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Demonstrates customer service skills

Qualifications

  • H.S. diploma/GED required

  • One (1) year or more in sales and/or customer service required

DOT Regulated: No

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Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R26184

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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