Ryder System Senior Director, Parcel Delivery Operations in Charlotte, North Carolina
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This is a senior level operations position responsible for Parcel Delivery Services at Ryder. Ryder will be offering Parcel Delivery as a new product. Part of the responsibility of this role will be to develop and scale the Parcel Delivery product offering. Ryder is looking for candidates that have strategic and operational experience in the parcel industry and are knowledgeable on recent parcel trends tied to ecommerce and COVID.
The ideal candidate for this role will be innovative, highly motivated, and analytical with strong business judgment and a talent for leading teams in an ambiguous space. The candidate will have end-to-end ownership and responsibility for identifying customer needs for the product, developing the product, and standing up the Parcel Delivery operation to start to provide this offering to existing and new customers. The candidate will have P&L responsibility and overall product ownership for Ryder’s future Parcel Delivery Service offering.
Define the go to market strategy, vision and roadmap for the Parcel Delivery service
Design, Develop and Deploy a product that will meet the needs of our Customers
Own reporting and communication to senior leaders across Ryder on this new product
Lead investment, prioritization and trade off discussions
Identify and measure product and business metrics to drive improvements and better understand our customers’ needs
Set up the Parcel Delivery operation
Manage and develop a high performing team of operators to report to you and manage the day to day Parcel Delivery operation
Define and create processes that will scale to meet the growing business demands
Partner with Engineering, Marketing, Sales, Product Strategy, I.T., Finance and other key leaders across the organization
Deliver exceptional Customer Service through on time delivery and post ship service levels
Drive continuous improvement across Operations by championing efficiency ideas and cost reduction measures
Responsible for creating a culture of care and collaboration within the site.
Adjust departments’ activities, policies and practices to meet or exceed key performance metrics and customer service level goals and on-time deliveries.
Oversees operating budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third-party contracts.
Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations.
Creates a safety culture by setting direction to reduce or eliminate operations-related injuries or accidents, damage/loss of product or equipment, and unnecessary costs by ensuring that all equipment and facilities are maintained consistent with the safety, security, sanitation and appearance standards set by Ryder
Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company’s recognition within the business community.
A Successful Candidate Will Also Demonstrate:
A high attention to detail including proven ability to manage multiple, competing priorities simultaneously
Ability to earn trust and influence a broad group of stakeholders
Ability to work in a fast-paced environment where continuous innovation is required
Committed to learning and expanding professional and technical knowledge
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Willingness to roll up your sleeves and do whatever is necessary; owner mentality
Comfortable working independently, in a fast-paced, data-driven, and entrepreneurial environment.
Bachelor's degree required in business, logistics, transportation management or related field
Master's degree preferred
Minimum of twelve (12) years experience in Supply Chain Management or Operations Management required
Prior experience making customer and senior level management presentations required
Demonstrated experience developing, growing, improving and implementing integrated logistics solutions required
BS/BA degree and 10+ years’ experience
Parcel delivery operations leadership experience
Parcel delivery product development experience, nice to have
Experience building a compelling vision for a new product/venture/initiative working across diverse stakeholder groups to deliver against this vision.
Prior demonstrated results in a high-impact, pioneering operations role
Excellent verbal and written communications skills
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.