Ryder System LMS Administrator - REMOTE in Charlotte, North Carolina
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The LMS Administrator will support of all Talent Management system updates, upgrades, and configuration changes with Ryder's Talent Management Systems. The LMS Administrator collaborates with Management, End-Users and Information Technology to establish system defaults, policies and procedures, and strategic plans for system use and expansion. To perform this job successfully an individual must be able to work within a team and independently, have excellent customer service, possess an ability to learn quickly, and demonstrate an ability to troubleshoot issues (and then apply corrective action to prevent reoccurrence). Ensures business continuity for Talent Management Activities through System Administration.
REMOTE work from HOME
Manages the day-to-day operations and maintenance of the Learning Management System (Workday Learning) by collaborating with a team of eLearning and development professionals including maintaining the LMS content quality, version control, and archival information.
Monitors LMS enrollments, creates & assign LMS courses, configures curriculums, uploads course content, loads schedules, maintains LMS training calendar, & master course catalog, by adding, updating, & retiring courses.
Provide Level 2 end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
Develops, builds and maintains all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, and LMS structure.
Develops standardized LMS operational processes and procedures, guidelines and documentation and ensures LMS governance model is being followed.
Ensures that training content is running properly at all times within the learning platform - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
Communicate with a variety of internal and external customers and stakeholders.
Defines roles, permissions, groups and structure of LMS for training.
Maintain current knowledge of relevant technologies as assigned
Performs other duties as assigned
Skills and Abilities
Able to problem solve and critically think to make informed system recommendations
Ability to analyze and interpret learning reports
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrate core competencies of building good peer relationship
Ability to build strong customer relationships
Seeks to acquire knowledge in area of specialty
Strong verbal and written communication skills
Ability to work within tight timeframes and meet strict deadlines
Make independent judgments/decisions within established guidelines
Approachability, decision quality and dealing with ambiguity
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor's degree required HRIS, HR, IT or equivalent work experience in lieu of degree
Two (2) years or more Related work experience required
Experience with Workday Learning
Experience in Data Analysis
Job Category: HRIS
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.