Ryder System Claims Manager, Liability in CENTENNIAL, Colorado

Position Description

This position manages claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Assists Director in the identification of exposures, recommends solutions, promotes loss prevention and monitors compliance with procedures and supervises documented safety / risk management programs.


  • Seven or more years experience in Casualty claims, including supervision and handling of large, complex cases

  • Bachelor's degree and/or equivalent experience required

  • Must possess a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico


  • Demonstrated ability to manage a staff of at least 7 people

  • Strong commitment to the principles of customer focus

  • Knowledge of supervisory techniques and interpersonal skills

  • Ability to effectively communicate precise directions to staff members

  • Superior negotiation skills and ability to deal effectively with plaintiff attorneys and direct staff on those skills as well

  • Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology


  • Monitors changes and proposed changes in laws that could impact Ryder's Liability program and recommends to Director new processes that will ensure compliance and mitigates exposure

  • Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants

  • Participates in large claim review calls and updates field operations personnel on claim status

  • Ensures claims are being handled appropriately according to the applicable jurisdiction

  • Prepares files and coordinates audits for primary and excess insurance carriers, re-insurers, and financial auditors

  • Participates with Director in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and Litigation Management

  • Works directly with various State Departments of Insurance on inquiries and complaints

  • Monitors staff's technical work and develops and implements action plans if deficiencies are noted

  • Reviews reserves and trends on individual cases to ensure the reserves represent the probable ultimate payout based on documented file developments

  • Monitors staff's workflow to ensure accurate processing of claims and timely establishment of reserves

  • Manages the efforts of Ryder's national liability staff to ensure both technical expertise and a high level of customer service are attained

  • Responsible for coaching, education and performance appraisals of assigned staff

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-53832

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 9768