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Ryder System Operations Manager - Service Manager - Cedar Falls, IA in Cedar Falls, Iowa

Current Employees:

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You are the driving force behind our company.

Start your career with Ryder today!

Seeking a full time Service Manager Trainee for our Cedar Falls, IA location.

Candidates need experience managing an automotive or HD truck repair shop.

Candidates need experience managing a team of technicians and service employees

Candidates need customer service experience

Candidates need to be open to travel to other Ryder locations and open to relocating when they complete the training program.

This jobs offer an excellent opportunity to be trained and developed into a higher level operations management job.

This job offer health, dental, 401K, vacation pay, holiday pay and much more!

SUMMARY

The Shop Operations manager is a fast track developmental position intended to orient experienced operations/service managers with Ryder's systems, tools, policies and processes with the ultimate goal of completing the program and running a multi million dollar location. The goal of this position will be to manage the operations and personnel for locations with up to 110 equivalent truck units.

This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. Will be responsible as well for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. The Manager Shop Operations is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager II role

ESSENTIAL FUNCTIONS

OPERATIONS MANAGEMENT:

1-Responsible for optimizing labor at the shop and ensuring the optimal mix of straight time, O/T and Outside Repair

2-Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours

3-Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings and RO reviews and approvals

4-Oversee the execution of the Workflow Management process

LABOR MANAGEMENT:

1-Provides management, training and development of all personnel assigned

2-Responsible for Performance management of all assigned personnel

3-Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan in prioritized based upon Breakdown, Rework and Running cost trends

4-Responsible for recruiting, hiring, on-boarding, payroll and succession planning

CUSTOMER MANAGEMENT:

1-Directly responsible for customer relationship management to include issue resolutions, customer satisfaction and retention as well as ensuring vehicle uptime

2-Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements

3-Responsible for ensuring complete execution of the Customer Communication Protocol

4-Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service

5-Conduct customer visits and annual reviews as required by the Customer Care Plan

6-Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise

FINANCIAL MANAGEMENT:

1-Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

2-Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives

3-Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

4-Responsible for the optimization of net maintenance cost per unit

5-Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors

6-Responsible for Payroll, Purchase Order approval, invoice reconciliation and fuel reconciliation

7-Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.

8-Responsible for ensuring proper documentation and explanation reporting of re-billable activities

9-Responsible for the Warranty process and maximizing Warranty recovery in the shop

10-Ensure data integrity in the shop management online system

ASSET MANAGEMENT:

1-Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop

2-Responsible for the execution of Asset Management initiatives at the shop level

3-Evaluates needs and makes recommendation for shop tooling and equipment requirements

4-Management and oversight of vehicle specifications and vehicle in-service/out-service process

5-Provide input during business unit Asset Management review

6-Ensure all vehicles have required specifications in SAM

7-Responsible for Parts Inventory management, policies and procedures

QUALITY MANAGEMENT:

1-Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work

2-Lead breakdown root cause analysis process, implement corrective actions locally and when necessary, communicate issues to Technical Assistance Center

3-Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

4-Responsible for all Mandatory compliance items at the Shop Level as identified on the Quality Review inspection list

5-Accountable for all Quality Metrics within the Shop

6-Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

7-Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal as well as customer requirements

8-Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives

9-Ensure cleanliness and quality of repair for all maintained vehicles

10-Comply with Safety and EPA regulations and requirements

ADDITIONAL RESPONSIBILITIES

Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record

Performs other duties as assigned.

EDUCATION

Associate's degree Related field preferred.

Bachelor's degree Related field preferred.

EXPERIENCE

Four (4) years or more experience in a maintenance operations environment. Demonstrated success in a Ryder role may be substituted for this requirement

Four (4) years or more experience Maintenance and Technical experience in a shop environment

Four (4) years or more experience Supervisory experience

SKILLS

. Ability to professionally represent Ryder and competently interact with customer management

Assumes personal responsibility for actions.

. Proven track record of achieving desired results

Strong verbal and written communication skills.

Effective leadership skills. Strong decision making. Able to lead and train workforce

Ability to build strong customer relationships. Demonstrated work flow analysis and management skills

Demonstrates problem solving skills. Able to solve operational problems with minimal assistance

Demonstrates customer service skills. Able to resolve customer issues with minimal assistance

Ability to work independently and as a member of a team.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Detail oriented with excellent follow-up practices

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

. Ability to work with reporting systems pulling data for analysis (preferred)

KNOWLEDGE

Able to understand labor, financial, operating, quality, safety & asset processes and related metrics; advanced level.

Competent in basic computer skills and in Microsoft Office environment; advanced level.

Knowledge of Shop Management systems ; advanced level; preferred.

Strong vehicle diagnostics/repair knowledge; advanced level; preferred.

Exposure to Lean/Six Sigma principles ; intermediate level; preferred.

LICENSES

TRAVEL

1-10%

#INDExempt

#LI

#FB

Job Category

Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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