Ryder System Manager Mobile Services in BALTIMORE, Maryland

Position Description

The Manager Mobile Services (MMS) manages the Mobile Maintenance operation for an assigned area. The Mobile Maintenance Technicians (MMT’s) report directly to the MMS. Using leadership the MMS, recruits, develops and mentors the MMT’s. They manage to the assigned profitability metrics, and represent Ryder at internal and external meetings as requested by senior management. The MMS assists the technicians as needed to develop relationships with clients and vendors. The MMS must be able to accomplish results and ensure business objectives and labor requirements are met. The MMS is responsible for ensuring the customer’s needs are being met while balancing financial, operating, quality, and safety targets against the requirements of the business measured through leadership competencies and business metrics.


  • High School diploma or equivalent

  • Associate's or Bachelor's degree in Business, Transportation, Distribution/Logistics or related study preferred

  • Three (3) years or more experience in a maintenance operations environment

  • One (1) year maintenance and technical experience in a shop environment preferred

  • One (1) year supervisory experience preferred

  • Ability to:

  • Professionally represent Ryder and competently interact with customer management

  • Communicate effectively both verbally and in writing

  • Work with reporting systems to pull data for analysis and decision making is strongly preferred

  • Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics

  • Strong sense of personal accountability and a proven track record of achieving desired results

  • Competent in basic computer skills and in a Microsoft Office environment (Intermediate level)

  • Mechanical aptitude with knowledge of diesel trucking industry (Intermediate level)

  • Must be able to understand financial statements and basic accounting principles (Intermediate level)

  • Safety Sensitive Position


Operations Management:

  • Achieve all profitability goals set by Ryder by working closely with assigned MMT’s

  • Perform equipment inspections

  • Ensure regular communication with our leaders and facilitate needed resources to meet objectives

Labor Management:

  • Recruit and hire MMT’s to provide quality service to our external customers

  • Ensure all technicians are on-boarded effectively

  • Provides management, training and development of all personnel assigned

  • Responsible for Performance Management of all assigned personnel

  • Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Customer Management:

  • Monitor interactions with our customers and technicians to ensure delivery of promised services to maximize satisfaction for our customers

  • Responsible for delivering customer uptime through the effective scheduling of technicians as well as the consistent monitoring of technician workflow and productivity

Financial Management:

  • Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives

  • Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

  • Responsible for the optimization of net maintenance cost per unit

  • Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services

  • Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors

  • Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil

  • Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity

  • Responsible for the Warranty process and maximizing Warranty recovery in the shop

  • Ensure data integrity in the system of record

  • Responsible for bi-annual inventory audits of all locations under footprint

Asset Management:

  • Directs his/her direct reports in maintaining the appearance and maintenance of the Mobile truck

  • Evaluates needs and makes recommendation for tooling and equipment requirements

  • Management and oversight of vehicle specifications and vehicle in-service/out-service process

  • Ensure all vehicles have required specifications in SAM

  • Responsible for Parts Inventory management, policies and procedures

  • Coordinate company inventory and assets to get the best utilization and return on investment of assets

Quality Management:

  • Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work

  • Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center

  • Maintain control/visibility over work completed by the MMT’s to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

  • Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

  • Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements

  • Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives

  • Ensure Cleanliness and quality of repair for all maintained vehicles

  • Comply with Safety, State, and EPA regulations and requirements

  • Conduct monthly safety meetings and training remotely to consistently reinforce Ryder’s commitment to safety

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-68422

Category Maintenance Management

Employment Type Regular - Full Time (4)

Travel Requirements 40-50%

Position Code 9555