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Job Information

Ryder System Customer Logistics Manager - Final Mile in AUBURN, Washington

Position Description

The Customer Logistics Manager - Network Operations (CLM) supports the General Manager with achieving the overall performance goals for productivity, cost, quality, of a multi-client white glove home delivery distribution center.

Primary Duties & Responsibilities

  • Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

  • Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment.

  • Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory.

  • Assist with the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.

  • Plan and monitor daily staffing schedules, and adjust to ensure adequate staffing levels that support operational demands and business objectives.

  • Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.

  • Maintain warehouse and office staff by recruiting, selecting, orienting, and training employees.

  • Direct distribution center supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects to improve the distribution process.

  • Direct activities related to dispatching, routing, and tracking transportation to ensure successful home deliveries.

  • Receive and handle telephone calls and inquiries from customers regarding delivery services.

  • Support an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.

  • Ensure customer and vendor contract requirements are administered and enforced.

  • Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

Education/Experience

  • Experience in managing operations- specifically within home delivery, logistics, transportation, warehousing, or related field

  • Preferred candidates will be bilingual in Spanish

  • Strong communication skills

  • Experience working with contractors, routers, delivery routes

Skills/Abilities

  • Skilled at balancing multiple priorities in a fast paced environment

  • Ability to manage multiple client requirements

  • Ability to work a flexible schedule to meet business needs

  • Computer literate with general knowledge of software to include Microsoft Office Suite, warehouse software (i.e. SAP, AS400) and other related software

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Requirements

  • Associates degree or 4 years of related experience is required

  • Advanced Level Skills in MS Excel such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text

  • Minimum 1 (one) year of supervisory experience required

  • Experience with ground transportation operations including DOT, OSHA and all related safety regulations

ADDITIONAL REQUIREMENTS:

  • Bachelor's degree preferred

  • Three to five years experience in logistics, transportation, warehouse or industry related field is preferred

  • Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred)

  • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred

  • Excellent written, verbal and organizational skills preferred

Responsibilities

  • Attainment of productivity goals resolving customer issues

  • Quality Assurance Safety Management and reporting New Employee training

  • Employee relations solutions Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer

  • Ensure functional area meets all productivity goals and objectives

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-74026

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 2174

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